IT site support Lead

IT Site Support Lead

Starting Salary £53,000 plus annual bonus

We, at Spirit AeroSystems, are proud to build and support world-class aerostructures for commercial and business aircraft in global markets. We have more than 100 years' history and a bright future!

We pride ourselves in the research and development of advanced materials and ultra-light structures to help support aviation's sustainability goals.

Our business focused IT team in Belfast are seeking an experienced and proactive IT support Lead to oversee our frontline technical support operations. You will manage a team of specialists and champion continuous improvement in service quality.

This pivotal role combines hands on problem solving with strategic leadership, ensuring seamless IT delivery of End User Compute services across the organisation.

As well as a competitive salary and a half day on Fridays our Benefits package also includes:

36 hour working week (half day Friday)

Generous holidays

Short term incentive Plan

Private family medical coverage

Range of flexible schedules

Defined Contribution Pension Scheme

Generous life cover

Company occupational sick scheme

On site Occupational Health Department

Employee Assistance Program

Professional development and growth

Coaching and mentoring

Opportunity for advancement

Enhanced maternity pay

PURPOSE OF THE JOB

This role is responsible for the day-to-day management and governance of the Belfast Site Support team, ensuring that all IT Site Support in Belfast is delivered to the highest standards in a timely and cost-effective manner, driving technical excellence and team empowerment and overseeing our frontline technical support operations.

PRINCIPAL ACCOUNTABILITIES

Lead and manage new business projects including requirements capture, costing estimates/proposals and implementation planning, acting as the project manager through the IT Investment review process.

Assist Senior IT Manager on scoping of new projects.

Provide a technical Interface between the customer and any relevant 3rd parties during implementation / integration of new and existing IT Support solutions.

Establishing and maintaining metrics to ensure proactive monitoring of trends, thus ensuring SLAs are met and best practice gaps are identified.

Facilitate IT business representative forum, in service of change management for new IT initiatives and validation of quality of delivery of IT services to Belfast Business units.

Coordination and control of IT On-boarding process.

People management for team including contract staff.

Post holder may be required to undertake any other duties consistent with this role.

ESSENTIAL CRITERIA

Degree qualified in a relevant field of study and 10 years practical experience in IT, including 4 years in a technical project management role.

Or

Lesser qualified candidates with12 years' experience including 4 years in a technical project management role.

AND

Proven strong customer relationship management skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong general cross business awareness.

Excellent communication, problem solving and inter-personal skills.

IT generalist knowledge across the areas of Site Support, Infrastructure and Application Support.

Completed applications must be submitted by 18th of October at 4pm

Please Note:

To ensure readiness for interview, applicants should start preparing once their application is submitted.

Application Forms must be completed and submitted by the deadline.

We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce.