Deskside Support X4

Job Description

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Job Title: Deskside Support (5x a week on site)
Location: Edinburgh 5x a week
Salary/Rate: £147 Daily
Start Date: 01/08/2026
Job Type: Initial 6 month (likelihood of extension) contract Inside IR35

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Company Introduction
\n We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract.

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What you will be doing:

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• Provide on-site desktop support for end users

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• Take end-to-end ownership of incidents and service requests to ensure timely resolution.

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• Coordinate with cross-functional IT teams for issue resolution

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• Support user onboarding, including device setup and account provisioning

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• Manage incidents and service requests using ITSM tools (eg, ServiceNow)

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• Ensure accurate ticket logging, categorisation, and resolution tracking

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• Adhere to SLAs and follow ITIL-based processes

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• Prioritise and resolve issues based on business impact

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• Install, configure, and troubleshoot Windows laptops and desktops

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• Support multi-monitor setups and peripheral devices

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• Troubleshoot hardware, software, and network connectivity issues.

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• Provide support for collaboration tools (eg, Microsoft 365, Teams)

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• Support mobile devices and remote access solutions

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• Provide support for VDI/Citrix or virtual desktop environments

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User & Stakeholder Support:

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• Communicate effectively with end users and provide timely updates on issues.

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• Maintain a high level of customer service and user satisfaction

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• Handle high-priority incidents in a professional and calm manner

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Required Skills & Experience

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• Experience in IT Desktop Support or End-User Support

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• Experience working in a fast-paced, user-focused environment

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Technical Skills:

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• Strong knowledge of Windows OS and desktop support

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• Experience with hardware troubleshooting and device setup

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• Familiarity with Active Directory, VPN, and networking basics

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• Experience with VDI/Citrix environments is a plus

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Tools & Processes:

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• Experience with ITSM tools (ServiceNow).

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• Understanding of SLA-driven support and ITIL processes

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If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.