Global Incident Manager

Job Title: Global Incident Manager
Location: Sheffield (Hybrid - 3 Days P/W)
Salary/Rate: £525 - £575 Per Day
Start Date: 07/07/25
Job Type: Initial 6 Month Contract Inside IR35

Company Introduction

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced and proactive Global Incident Manager to join our clients team in a shift-based role.

Job Responsibilities/Objectives

This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimise service disruption and uphold regulatory and operational standards.

Incident Management

• Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly.
• Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity.

Backlog Management

• Support the resolution of the existing incident backlog, prioritising based on business impact and urgency.

Communication

• Provide clear, timely updates to stakeholders at all levels, including senior leadership, on incident status, resolution progress, and post-incident reviews.

Problem Escalation

• Escalate complex or high-impact incidents to appropriate technical or business teams, ensuring all relevant context and diagnostics are provided.

Service Improvement

• Analyse incident trends and root causes to identify opportunities for service improvement and risk mitigation.

Training and Mentoring

• Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence.

Reporting

• Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory expectations.

Compliance

• Ensure all incident management activities align with internal policies, industry standards, and financial regulatory requirements.

Team Collaboration

• Collaborate closely with global support teams, operations, and business units to maintain a high level of service and responsiveness.

Required Skills/Experience
The ideal candidate will have the following:

• Proven experience in global incident management, ideally within the financial services sector.
• Strong understanding of regulatory and operational requirements in financial environments (eg, FCA, SOX, GDPR).
• Demonstrated ability to manage high-pressure incidents and communicate effectively with technical and non-technical stakeholders.
• Experience working in a shift-based or 24/7 support model.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in incident tracking and ITSM tools (eg, ServiceNow, Jira).
• Experience mentoring and training teams in incident response and service resilience.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.