SC Cleared Performance Analyst - Authentication System

Job Title: SC Cleared Performance Analyst - Authentication System
Location: Telford (x3 on site per week)
Salary/Rate: £400-420 Per Day
Start Date: 07/07/25
Job Type: 6 month contract - Inside IR35

Company Introduction:

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an SC Cleared Performance Analyst to work on an Authentication project for their Government end customer on a six-month contract.

Job Responsibilities/Objectives:

You will be responsible for shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see, providing information to feed into Beta phases, support live issues and working with Design & Build teams on the information the team need to provide as part of sprint deliverables/output.

• Responsible for supporting the application aspects of multiple live services.
• Management of live incidents.
• Investigation of incidents and provision of resolutions.
• Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.).
• Involvement in live incidents escalated via other support teams.
• Co-ordination with New Projects to gain an understanding of Live Support Requirements.
• Provision of Out of Hours (On Call) cover on a rota basis.
• Collection of adhoc statistics.
• Housekeeping on Live Services and Databases.
• Creation & maintenance of support documentation (LSMs, etc.).
• Attend Live support and customer meetings.
• Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets.
• Technical Advice/Support to other areas including the customer.
• Analytical skills, decision making, forward thinking.
• Working knowledge of Live Service Systems and applications.

Required Skills/Experience
The ideal candidate will have the following:

• Experience of PVCS, EARS & Windows. Knowledge of Clarity. MS Office applications knowledge.
• Experience of XML. Experience of Maestro Scheduler. Client facing
• Good negotiation skills, well organised and proactive
• Excellent interpersonal skills at all levels, with a positive 'can do' attitude.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.