Senior Full-Stack AI Engineer

Senior Full Stack Engineer – AI Helpdesk Platform

We are hiring a Senior Full Stack Engineer to help build an enterprise-grade AI helpdesk platform focused on workflow automation, intelligent support experiences, and AI-powered employee assistance.

Responsibilities

• Design and develop user-facing applications for employees, support agents, and administrators.
• Build frontend, backend, and API layers for chat interfaces, ticket submission, status tracking, and escalation workflows.
• Develop AI/LLM-driven workflows to automate repetitive IT support tasks such as password resets, account unlocks, software access requests, and troubleshooting.
• Integrate with enterprise ticketing, identity management, collaboration, and ITSM systems.
• Implement prompt workflows, guardrails, fallback handling, and human escalation processes.
• Own features end-to-end from architecture and development through deployment and optimization.

Required Skills

• Strong full-stack engineering experience with modern frontend and backend frameworks.
• Proficiency in Python, Node.js, or Java.
• Experience building REST APIs, workflow services, and production-grade web applications.
• Working knowledge of LLM APIs, prompt engineering, and AI agent/tool-calling patterns.
• Familiarity with authentication, RBAC, logging, and secure development practices.

Preferred Experience

• Experience integrating with platforms such as ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, or similar enterprise tools.
• Experience building internal enterprise support or automation tools.