Desktop Support Specialist

Position Overview

Squarepoint is looking for a Regional Team Lead in its main office locations to support a global community of approximately 2000 users in a Windows environment consisting of both physical and virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory/Group Policy, remote access assistance and hardware issues whilst leading a team of technical engineers.

• Ensure that incidents and service requests are resolved as per SLA;
• Lead the deployment of technical desktop technologies in both local and global projects;
• Prepare and perform appraisal reviews for team members, including salary communications;
• Lead regional team to provide top-tier customer service to the user base, ensuring that global standards are applied across regardless of region;
• Manage team absences, including holiday and sick days. Must be able to manage conflict, performance management and absences that are exceeding acceptable levels;
• Ensure that all working practices are adhered to and where required all supporting documentation is fit for purpose;
• Oversee the regional office-expansions/fit-outs, liaising with the project and other Technology teams as well as supporting internal TSD staff to deliver the final estate;
• Coordinate delivery, installation, moves and changes of end user’s computer equipment and peripherals;
• Provide consultation and engagement on complex incidents and projects;
• Establish a strong and collaborative relationship with business streams at Squarepoint;
• Co-ordinate the operational acceptance of new services and technologies to the business;

Required Qualifications:

• Detailed knowledge and experience in a Microsoft environment supporting Windows 10/11, Windows Server 2012+, Office Suite including Office 365, and Azure, including SharePoint;
• Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions including Horizon View, VMware vSphere, software packaging and deployment;
• Detailed knowledge and experience installing, troubleshooting, and managing desktop hardware;
• Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively;
• Strong analytical, prioritizing, interpersonal, problem-solving skills;
• Strong verbal and written communication skills;
• Demonstrated collaborative skills and ability to work well within a team;
• Ability to work in a fast-paced and deadline-oriented environment;
• Self-motivated with critical attention to detail and deadlines;
• Demonstrated interest in learning about new and emerging technologies;
• Self-directed learner and ability to find solutions to problems they have not encountered before;
• Degree in Computer Science, Engineering or related field or experience;
• Minimum 3 years’ experience in supervision or management of technical support teams

Nice to have:

• PowerShell and Python;
• Network;
• Linux environment;
• Atlassian administration