Senior ICT Support Engineer

Job Description
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Start Date – March 2026

We are seeking a proactive and energetic ICT professional to support the School’s ICT provision in a new role. The successful candidate will have strong interpersonal skills, excellent technical knowledge, and proven problem-solving ability, ensuring the delivery of a reliable, secure and forward-looking ICT service across the School.

The salary will be £35,000 to £38,000 dependent on experience, with a generous pension and benefits package. 

This is a full-year post with 5 weeks annual leave.

Job Role and Responsibilities

Reporting to the ICT Manager, the Senior ICT Support Engineer will be responsible for:

• All aspects of ICT facilities provision, including curricular, administrative and financial services needs.
• Ensuring the ICT Department provides an efficient and effective service to all users.
• Providing day-to-day ICT support to pupils and staff.
• Investigating, recommending and implementing future ICT developments.
• Liaising with external ICT support partners and suppliers.

Key Tasks will include:

• Responding to Helpdesk requests.
• Providing technical support for all end users.
• Managing both on premise and cloud environments.
• Managing user accounts, onboarding and leavers.
• Maintaining asset and licence registers.
• Managing print services, namely PaperCut.
• Managing Apple devices using Apple School Manager and Jamf School.
• Liaising with external ICT providers regarding infrastructure, cyber security and disaster recovery.

Infrastructure and Networking

• Maintaining and supporting wired and wireless networks.
• Having a strong understanding of VLANs and physical network topologies.
• Configuring and supporting Fortigate firewalls.
• Support switching, routing and TCP/IP networking.
• Supporting VoIP / IP telephony systems.

Systems and Security

• Ensuring compliance with data protection regulations.

• Ensuring secure remote access solutions are in place.

• Maintaining backup and disaster recovery systems. 

• Keeping knowledge up-to-date of emerging cyber security threats.

Audio Visual

• Supporting and maintaining classroom AV equipment and smartboards.

Training and Development

• Providing ICT guidance and training to staff where required. xkybehq

• Undertaking ongoing CPD to keep skills up to date. 

The application form and detailed job spec can be found by clicking on the s1jobs APPLY button now.

Closing date: 12 noon on Monday 26th January 2026.

For further information about this post please contact Jill Glen, Head of Commercial Operations, on (