Data Quality & Income Recovery Assistant Manager
Job summary
Data Quality & Income Recovery Assistant Manager
6-Month Secondment or Fixed-Term Contract (Career Break cover)
An exciting opportunity has arisen for a motivated and analytical individual to join the Data Quality & Income Recovery Team as a Data Quality & Income Recovery Assistant Manager for a career break cover.
The post holder will play a key role in supporting the Trust's data quality assurance and income optimisation agenda. Working closely with the Data Quality & Income Recovery leadership team, you will help drive improvements in data accuracy, completeness, and reporting integrity, ensuring the Trust receives appropriate reimbursement for the services it provides. Particular emphasis will be placed on improving outpatient procedure recording and elective admission data quality within the organisation, supporting both operational performance and income recovery.
You will provide specialist expertise in identifying data quality issues, emerging trends, and areas of financial risk. Through detailed analysis and investigation, you will work with services across the Trust to implement sustainable solutions that improve data capture at source, reduce errors, and strengthen compliance with NHS data standards, national reporting requirements, and contractual obligations.
Main duties of the job
Support efficient management of DQ & Income Recovery Team and deputise where appropriate.
Lead and coordinate proactive data quality reviews across clinical services, identifying trends, risks and opportunities for improvement.
Support the development of data quality policies, procedures and standard operating procedures (SOPs, QRGs, Workflow mapping).
Work closely with Finance, Contracting, Clinical Coding and Operational teams to ensure accurate submission of activity and income.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
Key Responsibilities
- Monitor and analyse data quality performance using internal reports, SLAM data, NHS Data Quality Metrics, dashboards, and local validation tools to identify trends, risks, and opportunities for improvement.
- Investigate complex data quality issues, providing specialist advice and recommendations to support timely and sustainable corrective actions.
- Develop, implement, and maintain data quality monitoring and validation processes to improve the accuracy, completeness, and timeliness of patient activity data.
- Lead the governance, audit and sign-off of Robotic Process Automation (RPA) solutions, investigating discrepancies, investigating failed coding outcomes, and supporting the ongoing development of automation logic for outpatient procedure coding.
- Support the review, validation, and sign-off of new appointment types within iCLIP and associated systems, ensuring appropriate assignment of main specialty, treatment function, tariff classifications, and activity recording.
- Contribute to pathway redesign programmes and service improvement projects, including the implementation of national Coding and Counting changes, ensuring successful delivery and post-implementation monitoring.
- Support the development, review, and implementation of Data Quality Policies, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and workflow documentation.
- Review and continuously improve existing data collection, validation, and correction processes, implementing value-added changes that enhance efficiency, data quality, and governance.
- Lead specialist validation initiatives to identify lost, under-reported, or inaccurate income opportunities across Admitted Patient Care (APC), Outpatients (OP), Emergency Care (EC), and other activity streams.
- Work closely with Income Recovery Coordinators, operational teams, and clinical services to improve documentation standards, data capture processes, and income recovery outcomes.
- Undertake complex validation reviews, data audits, and investigations to ensure the integrity of patient activity and financial reporting.
- Ensure all data corrections and amendments comply with NHS Data Standards, national guidance, information governance requirements, and local policies.
- Collaborate with Finance, Contracting, Clinical Coding, Informatics, Patient Administration, and Operational teams to support the accurate recording, submission, and reimbursement of clinical activity.
- Support the recovery of commissioner income by proactively identifying emerging data quality issues, assessing financial impact, and implementing preventative controls to address issues at source.
- Review and monitor monthly SLAM outputs to identify opportunities for service improvement, income optimisation, and risk mitigation, providing financial impact assessments where required.
- Maintain expert knowledge of NHS data standards, payment mechanisms, commissioning requirements, and Points of Delivery (POD) classifications to provide specialist advice across the organisation.
- Promote a culture of continuous improvement, inclusivity, and collaboration, championing Equality, Diversity and Inclusion (EDI) principles and supporting team development initiatives.
*** Applicants wishing to apply on a secondment basis are asked to obtain agreement in principle from their line manager regarding release before submitting an application.***
Person Specification
Essential and Desirable
- Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
- Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
- Evidence of continuous self development
- Strong analytical skills with ability to interpret complex information
- Experience working within NHS information, data quality, finance or performance
- Experience of analysing healthcare datasets and understanding if data processes
- Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
- Experience of investigating and resolving data quality issues.
- Experience in service developments and pathways redesigns
- Line managing experience for at least 2 years including performance management
- Ability to identify risks, trends and improvement opportunities
- Experience in producing summary findings reports, data reports, dashboards and presentations
- Strong communication and influencing skills
- Ability to manage competing priorities and deadlines
- EDI champion
- Knowledge or HRG, RTT, DQ Matrix KPIs & rules
Essential and Desirable
- Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
- Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
- Evidence of continuous self development
- Strong analytical skills with ability to interpret complex information
- Knowledge of Cerner Millennium / Oracle Health workflows
- Understanding of NHS data quality principles
- Experience working within NHS information, data quality, finance or performance environments. oExperience of analysing healthcare datasets and understanding if data processes
- Understanding of NHS patient activity, HRG, RTT, DQ Matrix KPIs
- Experience in service developments and pathways redesigns
- Line management experience for at least 2 years including performance management
- Ability to identify risks, trends and improvement opportunities
- Experience in producing summary findings reports, data reports, dashboards and presentations
- Ability to manage competing priorities and deadlines
- EDI champion
Esential and desirable
- Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
- Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges Hospital
Perimeter Road
Tooting Broadway
SW17 0QT
United Kingdom
Employer's website
https://www.stgeorges.nhs.uk/