Regional Engagement & Support Lead
Job summary
St Helena Hospice is recruiting a Regional Engagement & Support Lead to join our Digital Team. This role will be on a fixed term contract working Monday - Friday.
Main duties of the job
Improving Quality and Coordination of End-of-Life Care by ensuring that MCCR is used to record and share up-to-date information about patients needs, wishes, and preferences, making this information accessible to all professionals involved in their care.
Actively engage stakeholders from all relevant sectors (including primary, community, acute, hospice, care homes, mental health trusts, ambulance, and out-of-hours services) to drive adoption and consistent use of MCCR and addressing any barriers.
Provide comprehensive education and training in MCCR use and to ensure staff are confident and competent. Offer ongoing support, facilitation, and resources to encourage meaningful use and avoid superficial engagement.
Establish reliable feedback mechanisms and use regular reporting to monitor MCCR uptake, quality of data, and impact on outcomes. Use data to identify areas for improvement, support quality improvement initiatives, and demonstrate value.
Promote the benefits of MCCR to all stakeholders, highlighting its role in improving patient care rather than just as an IT solution.
About us
Here at St Helena, we believe that everyone living with an incurable illness has the right to live and die with choice, compassion and dignity. Families deserve to be cared for and anyone coping with loss should be supported through their grief.
Our vision is to create a community where everyone knows that as the end of their story draws near, they will be cared for and die where they choose to be; where loved ones have the opportunity to make the most of life together, surrounded by people who care and support one another.
Since we opened in 1985, this belief drives us to provide the best end of life care and bereavement support to everyone in north east Essex, not just today but for years to come.
Job description
Job responsibilities
Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working.
Experience in delivering training, presentations, or educational sessions to diverse professional groups.
Strong IT skills, including experience with electronic patient records or digital care systems.
Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.
Effective interpersonal skills
Flexible and positive
Responsible
Well organised
Full, valid UK driving licence
Self-motivated
Ability to work effectively under pressure, to deadlines and to prioritise workloads.
Ability to work effectively as part of a team with good interpersonal skills.
Demonstrable commitment to own continuous professional development.
Ability to travel independently to other sites.
DUTIES & RESPONSIBILITIES
Quality and Coordination of End-of-Life Care
Teach and promote accurate and timely recording of patients needs, wishes, and preferences in MCCR.
Facilitate the secure sharing of patient information across all relevant care settings.
Work with clinical teams to embed MCCR into routine care pathways.
Stakeholder Engagement
Build and maintain effective working relationships with stakeholders including primary care, community services, acute hospitals, hospices, care homes, mental health trusts, ambulance services, and out-of-hours providers.
Identify and address barriers to adoption and use of MCCR, escalating issues as appropriate.
Act as a key point of contact for queries, feedback, and support related to MCCR.
Education and Training
Develop and deliver training sessions, workshops, and resources tailored to different professional groups.
Maintain up-to-date user guides, FAQs, and best practice materials.
Support
Provide ongoing support and troubleshooting for staff using MCCR.
Troubleshooting basic issues with users accounts and installations of the application.
Communicating with end users IT support teams.
Acting as the liaison between the end user and the supplier support teams for more complex issues.
Monitoring, Reporting, and Quality Improvement
Establish and maintain systems for collecting feedback from users and stakeholders.
Monitor MCCR usage, data quality, and outcomes through regular audits and reporting.
Analyse data to identify trends, gaps, and opportunities for improvement.
Support and contribute to quality improvement projects related to end-of-life care and digital record use.
Promotion and Communication
Contribute the development and dissemination of communications that promote the benefits and impact of MCCR.
Organise and participate in awareness-raising events, meetings, and forums.
Engage with patient, carer, and public groups to gather input and share updates.
Governance and Compliance
Help to ensure compliance with information governance, data protection, and confidentiality requirements.
Support the development and review of policies, protocols, and standard operating procedures for MCCR use.
8. System Development and Integration
Liaise with IT and digital teams to support system updates, enhancements, and integration with other digital health records.
Gather and relay user feedback to inform ongoing system development.
Miscellaneous
The role is hybrid, involving both remote work and substantial local travel across the ICS footprint to facilitate face-to-face engagement, training, and support.
Provide cover for Regional Engagement & Support Lead MCCR (insert region) when required.
Person Specification
Communication
- Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.
- Effective interpersonal skills
- Skills in training groups
- Skills in negotiating tenders and contracts.
Qualities
- Flexible and positive
- Responsible
- Well organised
- Self-motivated
- Ability to work effectively under pressure, to deadlines and to prioritise workloads.
- Ability to work effectively as part of a team with good interpersonal skills.
- Demonstrable commitment to own continuous professional development.
- Ability to travel independently to other sites.
- Creative
- Humorous
Skills and Knowledge
- Strong IT skills, including experience with electronic patient records or digital care systems
- Information Governance
- NHS Software systems
Qualifications
- Relevant degree or professional qualification
- Full UK driving licence
- Relevant degree or professional qualification in health, social care, or a related field (e.g., nursing, allied health, social work, health informatics, or digital health
Experience
- Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working.
- Experience in delivering training, presentations, or educational sessions to diverse professional groups.
- Specialist End-of-Life Care Knowledge
- Additional training or certification in palliative or end-of-life care.
- Experience or training in quality improvement methodologies (e.g., QI, Lean, Six Sigma).
- Knowledge of data protection, information governance, and confidentiality in health and social care.
- Experience supporting the implementation of new systems, processes, or service improvements.
Employer details
Employer name
St Helena Hospice
Address
Myland Hall
Barncroft Close
Colchester
Essex
CO4 9JU
Employer's website
https://www.sthelena.org.uk/
- Company
- St Helena Hospice
- Location
- Colchester, United Kingdom CO4 9JU
Hybrid / WFH Options - Employment Type
- Fixed-Term
- Salary
- £30000.00 a year
- Posted
- Company
- St Helena Hospice
- Location
- Colchester, United Kingdom CO4 9JU
Hybrid / WFH Options - Employment Type
- Fixed-Term
- Salary
- £30000.00 a year
- Posted