Apprentice IT Technician
We are currently looking for an Apprentice IT Technician to support the day-to-day operation of the school IT services. You will assist with support requests, troubleshooting technical issues, maintaining computers and devices, and preparing IT and audiovisual equipment while developing skills through apprenticeship training.
Role
Working as part of the school IT team, the apprentice will support the day-to-day operation of IT services, with guidance and training as they develop their skills. A typical day or week may include:
- Responding to IT queries from staff and students, helping to identify and resolve common technical problems
- Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague
- Keeping staff informed of progress on reported faults and requests
- Assisting with the setup, maintenance and troubleshooting of Windows 11 PCs, laptops, tablets and Apple iOS devices
- Helping to install, configure and maintain peripherals, including multifunction printers and interactive classroom screens
- Assisting with software installation and upgrades, following school procedures and software licensing requirements
- Preparing IT and audiovisual equipment for meetings and conferences
- Helping to investigate recurring technical faults and promptly reporting major incidents to the IT team
- Working with colleagues on routine IT support tasks, following school policies on safeguarding, confidentiality, data protection and health and safety
- Taking part in apprenticeship training and professional development, applying new knowledge and skills in the workplace
Training
This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.
Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.
Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.
The Apprenticeship Standard has three pathways to choose from:
- Support Technician
- Network Technician
- Digital Communications Technician
On successful completion of the apprenticeship, the apprentice will have gained valuable practical experience, technical knowledge and professional IT support skills within a busy school environment.
The school has a positive track record of supporting apprentices into permanent employment, with previous IT apprentices successfully progressing into full-time positions within the school.
The apprenticeship provides a strong foundation for a future career in IT, including progression into technical support roles, further professional qualifications or higher-level apprenticeships.
Whilst permanent employment cannot be guaranteed, opportunities for continued employment may be considered, subject to performance, organisational requirements and the availability of suitable vacancies.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- IPS INTERNATIONAL LIMITED
- Working Week
- 8:00am- 4:00pm Monday to Thursday, 8:00am- 3:30pm Friday, 30 minutes (unpaid) break for lunch each day [These hours may be subject to temporary changes to accommodate holiday and absence cover)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 16th November 2026
- Start Date
- Tuesday, 1st December 2026
Desired Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Team working
- Customer Service
- Professional
- adaptable
- Willingness to Learn
- Technical Aptitude
Qualifications
- English and Maths GCSE, grade 4/C and above (Essential)