HR Systems and Data Lead
Job summary
St Margaret's Hospice Care has a fantastic opportunity for an HR Systems and Data Lead to join our team.
Following recent changes within the team, we have taken the opportunity to review and strengthen our HR structure. This investment in our people and ways of working will ensure we are well placed to support the organisation's evolving needs, making it an exciting time to become part of our team.
- Location: Homeworking/ Taunton or Yeovil
- Salary: £20,985.53 (based on an FTE of £36,974.50)
- Contract: Permanent
- Hours: 21 per week
We understand that flexibility matters. As a people-centred organisation, we support hybrid and flexible working arrangements wherever possible.
After completing induction, the majority of this role can be undertaken from home, with office attendance generally limited to one or two days per month.
Help us use people data and technology to make a real difference
At St Margaret's Hospice, our people are at the heart of everything we do. We're looking for an HR Systems and Data Lead to help us maximise the value of our HR technology, workforce data and digital processes, ensuring they support an exceptional employee experience and enable high-quality patient care.
You'll play a key role in shaping how we use people systems and workforce information to support informed decision-making, service improvement and a just and compassionate approach to people management
Main duties of the job
As our HR Systems and Data Lead, you'll be the specialist lead for HR systems, workforce data and people analytics. You'll oversee the development and optimisation of our HR systems, ensuring they are effective, integrated, user-friendly and aligned with organisational needs.
Working closely with the HR Systems Coordinator and colleagues in HR and other internal teams, you'll identify opportunities to streamline processes, increase automation and improve reporting capability across the employee lifecycle.
You'll also lead on workforce data management, reporting and analytics, transforming data into meaningful insights that support workforce planning, compliance, operational decision-making and continuous improvement.
While this is a systems and data-focused role, success will depend on your ability to understand HR operations, employee processes and organisational priorities, ensuring technology solutions are practical, people-centred and add real value.
About us
You won't just be joining a fantastic team - you'll become part of a welcoming, community-minded charity making a real difference every day.
We offer a supportive and inclusive working environment alongside a range of benefits including:
Holiday entitlement
- 33 days holiday including bank holidays, increasing with length of service (pro-rata if part-time)
- Ability to buy and sell annual leave
Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 6% employer and 5% employee contribution.
Additional benefits
- Life assurance cover (2x salary)
- Health Cash Plans
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Opportunities to volunteer and support fundraising initiatives
Job description
Job responsibilities
Responsibilities
HR Systems Leadership, Development and Improvement
- Provide professional leadership and specialist expertise for the HR Information System (HRIS) and associated people systems, ensuring they are secure, effective, user-focused and aligned with organisational and operational requirements.
- Act as the lead subject matter expert for HR systems, driving the development, optimisation and adoption of digital solutions that support the delivery of high-quality people services.
- Lead the planning and delivery of system upgrades, enhancements, integrations and new functionality, overseeing testing, implementation, communications, training and user adoption.
- Champion the effective use of HR technology, identifying opportunities to maximise system capability, improve user experience and enhance organisational value.
- Lead the implementation and integration of new systems and technologies, ensuring robust data flows, system compatibility and a seamless user experience across platforms.
- Build strong relationships with system providers, technical teams and key stakeholders to resolve issues, influence system development and ensure solutions meet organisational needs.
- Provide specialist guidance and support to the HR Systems Coordinator, promoting best practice and the effective administration of HR systems.
- Develop a strong understanding of HR operations, workforce processes and organisational priorities to ensure system developments support practical service delivery and business requirements.
Process Improvement and Automation
- Lead the review and continuous improvement of HR processes, identifying opportunities to streamline workflows, increase automation and improve the employee and manager experience.
- Design and implement digital solutions that enhance efficiency, consistency, compliance and service delivery across the employee lifecycle.
- Challenge existing practices and champion innovative, user-centred approaches that simplify processes and support continuous improvement.
- Ensure systems and processes enable a just, compassionate and evidence-based approach to people management, supporting fair, consistent and informed decision-making across the organisation.
Workforce Data, Reporting and Insight
- Lead the management, governance and quality of workforce data, ensuring information is accurate, accessible and reliable.
Develop and deliver workforce reports, dashboards, analysis and insight that support operational decision-making, workforce planning, the delivery of the People Strategy and the achievement of wider organisational goals.
Support HR projects and initiatives, including the annual staff survey, through the preparation and analysis of workforce data, reports and insights.
- Analyse and interpret workforce data to identify trends, risks and opportunities, presenting insights and recommendations to managers, senior leaders and HR colleagues.
- Continuously improve reporting capability and promote the effective use of workforce data to support decision-making and service improvement.
Governance, Support and Stakeholder Engagement
- Ensure HR systems and data processes comply with GDPR, data protection, information governance and audit requirements.
- Act as the designated data protection champion for the HR department providing a local point of contact for data protection issues and advice, sharing information and best practice, and completing Data protection impact assessments.
- Develop and maintain system documentation, user guidance and training materials.
- Provide expert advice, training and support to HR colleagues, managers and system users, promoting effective and consistent use of HR systems.
- Build effective relationships with stakeholders across the organisation to ensure systems, data and digital solutions support operational and organisational objectives.
Person Specification
Education and Qualifications
- Sound knowledge of HR systems, workforce data management and reporting, gained through relevant qualifications and/or experience.
- Strong analytical, numerical and communication skills, with the ability to interpret and present complex information effectively.
- Evidence of ongoing professional development in HR systems, data management, digital solutions or continuous improvement.
- Relevant qualification, training or demonstrable expertise in HR, HR systems, data management, reporting, workforce analytics or information governance.
- Previous experience in working with CIPHR System
Self Awareness
- Demonstrates a high level of professionalism, discretion and integrity when handling sensitive people information and workforce data.
- Understands the importance of data quality and workforce insight in supporting employee experience, service delivery and organisational decision-making.
- Demonstrates a strong understanding of HR processes across the employee lifecycle and the role of systems in enabling efficient, effective and user-focused service delivery.
- Understanding of how digital systems and workforce data can be used to support strategic people decisions.
- Awareness of best practice approaches in systems optimisation, reporting improvement and HR data governance
Working with others
- Demonstrates strong stakeholder management and relationship-building skills, working effectively with colleagues, managers, system users and external partners.
- Able to communicate complex workforce data and technical information clearly and credibly, adapting style and content to different audiences.
- Provide effective guidance and support to users, combining strong interpersonal skills with a customer-focused approach.
- Experience of supporting managers and teams through systems developments, reporting changes or process improvements.
- Experience of working effectively with external system suppliers, support providers or professional contacts.
Outcome and Results
- Demonstrates expertise in HR systems management, including system development, configuration, enhancement and continuous improvement.
- Identifies and implements opportunities to improve processes, increase automation and maximise the effective use of technology.
- Applies strong analytical skills to produce, interpret and present workforce data and insights that support decision-making and service improvement.
- Demonstrates a strong understanding of data protection and data management principles, maintaining high standards of data quality, accuracy, governance and reporting.
- Works effectively across systems and stakeholders, including experience of integrations, data flows and supporting organisational change.
- Provides leadership, guidance and support to others, promoting best practice in systems administration, data management and process delivery.
- Experience of acting as system owner for a complex HRMS within a healthcare, charity or similarly regulated environment
- Experience of implementing or developing system integrations between HR, payroll, recruitment, rostering or finance platforms.
- Experience of developing workforce analytics, dashboards or KPI reporting to support strategic workforce planning.
Leading in your area
- Demonstrates leadership within their area of expertise, driving systems, data and service improvement initiatives.
- Provides effective direction, support and guidance to others, promoting high standards of performance and continuous improvement.
- Influences and challenges constructively, using evidence and professional expertise to improve processes, systems and ways of working.
- Communicates with confidence and credibility, adapting messages and recommendations to a range of audiences.
- Takes ownership, works autonomously and delivers results while role modelling organisational values and a solution-focused approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Margaret's Somerset Hospice
Address
Heron Drive
Bishops Hull
Taunton
Somerset
TA1 5HA
United Kingdom
Employer's website
https://www.st-margarets-hospice.org.uk/home-page