Workstream Lead

Salary: £45,081 - £50,705 per annum, salary commensurate with experience

Hours: Full time - Fixed Term until 2027, potential to be extended

Location: Bristol / St Monica Trust sites

At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long-standing reputation for excellence, we are shaping the future of care environments across Bristol.

We're now seeking a fixed term based Workstream Lead to support the successful rollout of the Trust's new care systems. If you're passionate about enabling people through high-quality training, clear communication and hands-on support, and you're motivated by meaningful work that improves lives, this is an exciting opportunity to make a real difference.

The Role

As Workstream Lead, you will coordinate and deliver all training, communications and rollout activities that support colleagues in adopting new digital systems and ways of working. You'll ensure our teams feel supported, prepared and confident, helping embed sustainable, user-centred change across the Trust.

You will:

Training & Capability Building

· Develop role-specific and service-specific training pathways that ensure colleagues receive the right level of support.

· Coordinate and deliver effective training sessions that build internal capability.

· Evaluate training impact and user competence, identifying areas requiring further support or refresher activity.

Communications & Engagement

· Create targeted communication plans tailored to different audience groups.

· Produce user-friendly guidance, FAQs, quick reference guides and other adoption materials.

· Facilitate engagement sessions, demos and roadshows to support understanding and readiness across services.

Rollout & Service Readiness

· Work with the Senior Project Manager to plan and maintain detailed rollout schedules.

· Support operational leaders in preparing for transition, including cutover activities and post-go-live support.

Change Adoption & Support

· Collaborate with operational champions and superusers to embed new behaviours and ensure sustainable system usage.

· Provide hands-on support during go-live periods, escalating issues and coordinating resolution activity.

· Capture user feedback and feed insights into continuous improvement cycles.

About You

You'll bring a blend of communication expertise, training delivery experience and a people-centred approach to change. You understand how to engage colleagues through clear messaging, well-designed training and strong onsite support.

Essential Skills:

· Experience delivering training, communications or system rollout activity

· Internal communications experience, including crafting targeted, high-quality comms

· Ability to measure the effectiveness of training and communications

· Experience working with digital systems or care systems

· Strong planning and coordination skills

· Experience supporting sub-project or workstream-level activities

· Ability to deliver user-centred change and drive adoption

· Effective stakeholder engagement skills

Desirable Skills

· Experience in care, health or digital transformation environments

· Knowledge of project delivery methodologies

· Experience with Nourish or Camascope systems

What We're Looking For

We value warmth, clarity and collaboration. You'll be someone who:

· Communicates openly, confidently and empathetically

· Provides clear explanations and supports colleagues through change

· Builds relationships and fosters trust with operational teams

· Analyses complex information and makes sound recommendations

· Encourages a collaborative culture across teams and services

· Understands the needs of older people, including people living with dementia

· Embeds our values of wellbeing, inclusion and respect into every aspect of your work

Why St Monica Trust?

Working with us means being part of a charity deeply committed to people, our residents, our colleagues and our wider communities. You'll play a key role in ensuring the successful adoption of systems that enhance care quality, strengthen services and improve daily life for older people.

This is your opportunity to make a meaningful impact every day, helping colleagues feel confident and supported as they embrace new digital tools that will benefit our communities for years to come.

Additional Information

· Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.

· Duties must be carried out in compliance with current UK GDPR and the Trust's Confidentiality and Data Protection Policy.

· This role profile outlines the principal accountabilities of the post but is not an exhaustive list.

· This post is exempt from the Rehabilitation of Offenders Act 1974; all convictions, including spent convictions, must be declared at application stage.

Salary: £45,081 - £50,705 per annum, salary commensurate with experience

Hours: Full time - Fixed Term until 2027, potential to be extended

Location: Bristol / St Monica Trust sites