IT Technician Apprentice

This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment.

The IT Technician Apprentice will join the school’s IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day-to-day technical needs.

Key Responsibilities:

• Identify and report IT issues in a timely manner to the IT team to resolve
• Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues
• Handle support calls, log and manage tickets in the helpdesk system
• Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment
• Support the installation and configuration of software applications across the school network using device management software
• Support the creation of new user accounts and the management of permissions to files and digital systems
• Help maintain accurate records of IT assets including periodic audits of all hardware
• Learn and adhere to school policies regarding data protection, safeguarding, and ICT security
• Perform routine network administration tasks under the supervision and guidance of the IT Manager
• Contribute to IT projects, such as system upgrades or new technology rollouts
• Use remote access tools to assist staff to resolve issues over the phone
• Write, and update how-to guides for staff for common issue resolution
• Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Non judgemental
• Patience

• Maths and English GCSE, grade 4 (C) or above (Essential)