3rd Line Service Support Engineer

3rd Line Service Desk Engineer

 Newport or Cardiff (Hybrid)

The Opportunity

A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors.

Provide  advanced technical support and managing the infrastructure and security requirements of the client.

Take ownership of infrastructure, security, and support across a varied client estate.

Excellent experience within the  Microsoft environments, proactive about automation, and solid in backup and disaster recovery,

The Role:

• Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.
• Maintain patching schedules for  Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender.
• Maintain compliance with Cyber Essentials standards.

• Provide support  including Microsoft Intune and legacy systems
• Support device endpoints using Manage Engine Endpoint & Applications Manager.
• Maintain patching schedules and configuration for various devices via policy, and daily checks.
• Report on endpoint coverage and compliance.

• Reduce complexity and increase productivity across the Microsoft environment.
• Develop smoother, more efficient ways of working.

• Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client.
• Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover.

• The Person
• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365
• AZ-104 certification (or working towards it)
• Confident scripting with PowerShell
• Hands-on with VMs, networking, security and DR planning
• Good communicator, detail-oriented, and a problem-solver