PAS-X MES Application Support Analyst L1/L2 (SaaS)
Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)Work LocationIreland, CorkHybrid Requirement:1 day a week (but should be available when needed)The RoleManufacturing Data Management project for a global FMCG client as a Platform architect.Your Responsibilities(Up to 10, Avoid repetition)1. L1/L2 Application Support
- Provide L1/L2 support for PAS-X MES across EU manufacturing sites
- Act as first point of contact for MES incidents, alarms, and service requests
- Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management
- Log, manage, and resolve incidents using Pulse
- Support deviation, investigation, and root cause analysis activities where required
- Coordinate with PAS-X vendor (L3) for product-level or complex issues
- Maintain complete, accurate, and auditable ticket records
- Support PAS-X releases, patches, and upgrades under GE HealthCare change governance
- Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
- Support regression testing, cutover, and post-release hypercare
- Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
- Support integration points with SAP and Historian related systems
- Assist sites during critical manufacturing windows where required
- Operate in compliance with GxP, data integrity, and validation requirements
- Support audits, inspections, and compliance reviews as required
- Ensure all incidents and changes are documented for audit readiness
- Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor
- Provide regular status updates and participate in operational and governance calls
- Maintain MES support documentation, runbooks, and known error records
- Support knowledge transfer and stabilization activities across regions
- 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments
- Strong understanding of EBR, shop-floor processes, and MES integrations
- Experience supporting SaaS / platform-based MES solutions
- Strong understanding of ITIL-based incident, problem, and change management
- Experience working with EU manufacturing sites and QA teams
- Experience in pharma or life sciences manufacturing
- Exposure to SAP, Historian, LIMS, and automation systems
- Experience supporting PAS-X packaging and process lines
- Experience with ITSM tools such as ServiceNow or Jira
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