Apprentice ICT Support Officer
If you have an interest in ICT, our Apprentice ICT Support Officer role is a brilliant opportunity for someone looking to kick-start (or change) their career. You will complete the Level 3 ICT Technician apprenticeship whilst supporting our customers and colleagues via our Service Desk, alongside a range of other responsibilities.
Role
- Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
- Thinking on your feet and solving issues first line.
- Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!
Training
Following successful completion of your apprenticeship, you may be able to apply for a permanent position at Staffordshire County Council (depending on role availability).
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 08:00 - 17:00 (Monday to Thursday) and 08:00 - 16:30 (Friday). Successful candidates to be based on-site full-time for the first four weeks of their role for training and development purposes.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 2
- Closing Date
- Wednesday, 24th June 2026
- Start Date
- Saturday, 1st August 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
Qualifications
- English GCSE, grade 4+ (Essential)
- Maths GCSE, grade 4+ (Essential)
About the Employer
Staffordshire County Council
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our Values: Ambitious, Courageous, Empowering
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.