Senior Desktop Engineer (L3)
Senior Desktop Support Analyst – Commodities Trading Firm | London
A leading global commodities trading firm are seeking a Senior Desktop Support Analyst (L3) to join their End User Services function. You'll work in a mature ITIL environment and have significant autonomy to influence team direction, lead projects, and optimise how the business leverages its EUC estate. This is the ideal role for an experienced desktop engineer who enjoys owning problems end-to-end, improving the quality of services, and shaping the future of the desktop environment in a mission-critical trading operation.
Why Join This Firm?
This firm is one of the most stable and well-respected names in the commodities trading sector, with exceptionally strong retention. Employees consistently highlight:
- Friendly, family-like culture – they hire people who fit their collaborative, respectful environment
- Clear internal mobility – people regularly move into engineering, infrastructure, security, operations, and even trading
- Autonomy & trust – you're encouraged to suggest improvements, drive initiatives, and influence team strategy
- Investment in development – personal training budgets and support for certifications
- Balanced environment – a high-performing business without the intensity of investment banking
- Great size (c.800 people) – big enough for proper investment, small enough that the entire London office sits on one floor with direct access to leadership
- A booming sector – commodities trading continues to grow, offering long-term stability and major opportunities
Role Overview
- Operate as an L3 escalation point for difficult or recurring issues
- Lead and deliver technical projects end-to-end (recent examples: Windows 11 rollout, SCCM → Intune migration)
- Act as the Intune SME, managing the environment, policies, upgrades, and optimisation
- Deep-dive investigation of recurring incidents, driving problem management and permanent fixes
- Suggest and drive improvements across tooling, automation, workflows, and overall service quality
- Provide on-floor support to trading staff, including Bloomberg terminals and business-critical users
- Manage relationships with external vendors
- Mentor and upskill L1/L2 engineers
Required Experience
- Strong background working at an L3 level (minimum 5+ years in desktop/EUC support, ideally progressed through L1/L2)
- Demonstrable experience leading technical projects and working within an ITIL environment
- Advanced Intune knowledge – policy creation, optimisation, upgrades, environment management
- Trading floor support experience, including Bloomberg
- Solid Azure AD administration experience
- Strong troubleshooting and diagnostic skills, especially with recurring incidents and root-cause investigation
- Good understanding of basic networking principles
- Excellent communication, user-centric mindset, strong initiative, ability to work autonomously, vendor management skills, and ITIL understanding
- Beneficial: PowerShell for automation, experience mentoring junior staff