Infrastructure Engineer

Modern Workplace & Infrastructure Engineer (MSP)

Location: Birmingham (Central)

Office Based: 4 days a week 1 day working from home

Salary: £40,000 - £44,000

Contract: Full-time, Permanent

An established and growing Managed Service Provider is looking for a technically strong Modern Workplace & Infrastructure Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments.

This role is suited to someone operating above a traditional desktop support level, with strong hands-on experience across Microsoft 365, Intune, hybrid infrastructure, virtualization, backup technologies, and endpoint management.

You’ll be joining a fast-paced MSP environment supporting a range of modern workplace and infrastructure technologies, while acting as an escalation point for more complex technical issues and assisting with infrastructure improvements and project work.

Key responsibilities:

• Supporting and administering Microsoft 365 environments, including Intune, Entra ID, Exchange Online, MFA, Conditional Access, and security policies
• Managing endpoint devices, Autopilot deployments, compliance policies, application deployment, and endpoint security
• Supporting backup and recovery processes using tools such as Veeam
• Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware)
• Supporting hybrid infrastructure environments across both cloud and on-prem systems
• Supporting Active Directory, Group Policy, and Windows Server environments
• Handling escalated infrastructure, endpoint, and user-related incidents within an ITSM platform
• Performing patching, updates, monitoring, and general infrastructure maintenance
• Assisting with infrastructure migrations, deployments, and improvement projects
• Supporting onboarding/offboarding processes, permissions, and user account administration
• Creating and maintaining technical documentation and knowledge base articles
• Working closely with senior engineers, third-party suppliers, and internal stakeholders to maintain service continuity and SLA performance

What we’re looking for:

• Experience in a strong 2nd Line or Infrastructure Support role, ideally within an MSP environment
• Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online, Teams, SharePoint)
• Hands-on experience with Microsoft Intune / Endpoint Manager and endpoint compliance
• Experience supporting hybrid cloud and on-prem infrastructure environments
• Good understanding of virtualization technologies (Hyper-V and/or VMware)
• Experience with backup and recovery solutions (Veeam highly desirable)
• Solid understanding of Windows Server, Active Directory, and Group Policy
• Strong troubleshooting skills across infrastructure, endpoints, and Microsoft environments
• Experience working within ITIL-aligned support environments and ticketing systems
• Strong communication skills with both technical and non-technical users

Nice to have:

• Exposure to Azure services
• PowerShell scripting or automation experience
• Experience supporting Azure Virtual Desktop or Remote Desktop environments
• Understanding of high availability and disaster recovery concepts
• Previous experience acting as an escalation point or mentoring junior engineers

This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or modern workplace engineering roles over time.

If this looks like the right fit for you, please apply and I’ll be in touch as soon as possible.