Performance Analyst

Job Description

Performance Analyst - DigitalIndustry: Public Sector/Government Digital ServicesRate: Up to £400/day inside IR35Contract Type: Mandated PAYE only (Inside IR35)Security Clearance: SC Clearance requiredDuration: 6 months (Extension possible)Location: Telford - 2 days per week onsiteAbout the RoleThe forms team uses an in-house tool to rapidly develop digital forms that support customer-facing services across a major public sector organisation. It's a multidisciplinary environment built around key technologies including Upscan, Kana, Scala, the GDS prototyping kit, and Legup.We're looking for a Performance Analyst who wants to help a busy, high-impact delivery team improve how it uses data to shape and assess an always-full pipeline of digital forms. This is a role with real delivery commitments - but equally, real room to experiment and innovate with data. The ambition is simple: make data the beating heart of the team.You'll work closely with a Senior PA leading the transformation of the wider Forms Landscape, and with stakeholders across the business to build the data frameworks that let us track performance across the whole forms journey - not just pull queries against a spec.These forms cover every business and customer process the organisation runs. Part of this role is exploring that data and understanding how it connects to wider operational metrics - call volumes, case-working efficiency, and more - to build a complete picture of performance.What We're Looking ForProven experience as a Performance Analyst, ideally within a government or public sector environmentSolid understanding of government service standards and delivery practicesAbility to design data frameworks and performance metrics, not just execute pre-defined queriesComfort working in a fast-paced, short-cycle delivery environmentStrong stakeholder engagement skills, able to translate business needs into data structuresAbility to context-switch effectively across multiple forms and workstreamsActive SC Clearance (or eligibility to obtain one)If this matches your skills and experience, please apply today!TPBN1_UKTJ