Service Designer - Contract Role
Location: Manchester - Twice A Month
Rate: £525 per day
Contract: Initial 6 months (Extension Likely)
Start: ASAP
We are seeking an experienced Service Designer to join a high-profile digital transformation programme in Manchester. This is an exciting opportunity to shape and improve end-to-end user services, ensuring customer needs are at the heart of service delivery.
Key Responsibilities
- Design and map end-to-end services across multiple channels and touchpoints.
- Conduct user research and translate insights into service improvements.
- Create service blueprints, customer journeys, and process maps.
- Collaborate with Product Managers, Business Analysts, User Researchers, Developers, and stakeholders.
- Identify pain points and opportunities to improve customer experience and operational efficiency.
- Support the development of user-centred design practices across the programme.
- Contribute to service assessments and continuous improvement activities.
Essential Skills & Experience
- Proven experience as a Service Designer on large-scale digital transformation programmes.
- Strong knowledge of user-centred design and Government Digital Service (GDS) principles.
- Experience developing service blueprints, journey maps, and design artefacts.
- Excellent stakeholder management and workshop facilitation skills.
- Ability to work within Agile, multidisciplinary teams.
- Strong communication and presentation skills.
Desirable
- Experience working within the public sector or regulated environments.
- Familiarity with accessibility standards and inclusive design practices.
- Experience using tools such as Miro, Figma, Lucidchart, or similar.
What's on Offer?
- Competitive day rate of £525 per day.
- Hybrid working in Manchester - Twice A Month
- Opportunity to work on impactful digital services used by thousands of customers.
- Collaborative and innovative delivery environment.
Interested? Apply now with your latest CV to be considered for this exciting Service Designer opportunity.