User Researcher (Active SC Clearance)

Location: Remote
Duration: 6 months
Rate: £625 per day (Inside IR35)
Security Clearance: Active SC Clearance Required

Overview

We are seeking an experienced User Researcher to join a high-profile public sector programme. The successful candidate will play a key role in understanding user needs, behaviours, and pain points, ensuring digital services are designed and delivered around genuine user requirements.

Working within a multidisciplinary agile team, you will plan, conduct, analyse, and communicate user research to inform service design and drive evidence-based decision making.

Key Responsibilities

• Plan, design, and conduct a range of qualitative and quantitative user research activities.
• Engage with users and stakeholders to identify needs, behaviours, and service challenges.
• Translate research findings into actionable insights and recommendations.
• Present research outcomes clearly to delivery teams, stakeholders, and senior leadership.
• Support product, design, and development teams with user-centred decision making.
• Contribute to service assessments and ensure alignment with Government Digital Service (GDS) standards where applicable.
• Champion user-centred design principles across the programme.
• Collaborate closely with Product Managers, Service Designers, Business Analysts, and Delivery Managers.

Essential Skills & Experience

• Active SC Clearance (required).
• Proven experience as a User Researcher within public sector or highly regulated environments.
• Strong background conducting usability testing, user interviews, workshops, surveys, and discovery research.
• Experience synthesising complex research findings into clear recommendations.
• Ability to influence stakeholders using evidence-based insights.
• Experience working within agile, multidisciplinary teams.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Experience working on large-scale digital transformation programmes.
• Familiarity with GDS Service Standard and user-centred design methodologies.
• Experience with accessibility research and inclusive design practices.
• Knowledge of quantitative research methods and data analysis.

What We're Looking For

• Strong advocate for user-centred design.
• Excellent analytical and problem-solving skills.
• Confident communicator capable of engaging stakeholders at all levels.
• Collaborative team player with a proactive approach to delivery.
• Able to work independently in a remote environment.

Apply

If you are an experienced User Researcher with active SC Clearance and a strong background delivering successful outcomes within agile public sector environments, we'd like to hear from you.