Senior Service Designer Consultant (SC Eligible)

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a flexi working model (option of remote or hybrid + ad hoc client site travel)

They are looking for a permanent Service Designer Consultant to join a rapidly growing team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors.

We have a top end budget of 60k + full benefits + fully remote (with ad hoc client site travel)

Primary skills and experience required:

• Must be eligible for BPSS/SC Clearance
• Proven experience working across a service design process, autonomously with minimal support
• Must have Government experience and strong working knowledge in GDS frameworks & standards
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Strong stakeholder Management experience
• Presales experience would be advantageous; including Bids, RFP's, Demos & Presentations