Service Designer

Service Designer - Permanent

Location: UK Wide

Flexible Working Model

Competitive Base salary on offer - DoE

We are partnered with a leading consultancy client who are looking to grow their already exciting UCD community with multiple hires.

You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

As a Service Designer you will:

• Maximise the value we deliver for our clients right from the inception to real life application of Service Design.
• Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing.
• Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking / user-centricity
• Work on new ideas and work alongside solution team to design and develop innovative products and services
• Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation

You will bring below skills and experience:

• Proven experience working across a service design process, autonomously with minimal support
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Ability to identify potential accessibility barriers for complex user groups
• Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to visualise complex services in an easy-to-understand format for varying audiences
• Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process
• SC (Security Check) Clearance or being eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period)