ServiceNow Consultant

ServiceNow HRSD Consultant - Permanent

Location: Flexible working model with occasional travel to client site - Home office locations include but not limited to London, Manchester, Glasgow.

Salary: Up to £55,000 per annum

Clearance: Candidates must be eligible for SC Clearance, have 5 years UK residency, and the correct right to work status in the UK.

We are looking for a ServiceNow HRSD consultant to join a growing Employee Experience and HR practice within a leading transformation client. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.

You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with technology.

What you will be responsible for:

Solution & Advisory Support

• Support the development of ServiceNow solution recommendations, working under the direction of senior consultants, managing consultants or architects.
• Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.
• Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and ServiceNow platform good practice.
• Support demonstrations, walkthroughs and playbacks of ServiceNow functionality, helping customers understand how platform capabilities address business requirements.

Client advisory and strategy

• Support senior colleagues in developing ServiceNow platform strategies, roadmaps and advisory recommendations for customers.
• Act as a developing technology consultant, helping customer stakeholders understand ServiceNow capabilities, options, trade-offs and next steps.
• Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.
• Support engagement with ServiceNow representatives and ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.

Essential experience & certifications

• Completed ServiceNow certification, Certified System Administrator OR a currently holding a HR product owner or enablement role.
• Awareness of ServiceNow HRSD capabilities, with CIS HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan.
• Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.
• A good understanding of how technology supports business outcomes, user experience, operating models and ways of working.
• A practical understanding of ServiceNow platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting.
• Interest in learning how to articulate and demonstrate ServiceNow HR, employee experience and AI features to customers, with support from senior colleagues.
• A developing understanding of how ServiceNow connects with wider business functions such as IT, Procurement and Finance.