Field Services Specialist

Field Services Specialist

Office Location: Redditch, Worcestershire

Job Type: Permanent, Full-Time

Travel: up to 50% (UK & EU)

Salary: Competitive, dependent on experience

About the Role

We are looking for a technically skilled Field Services Specialist to join our Communications Business Unit. You will provide hands-on support for networking and communications solutions, with a particular focus on Wave Relay® MANET systems, supporting both internal teams and external customers across the UK and Europe.

As a Field Services Specialist, you will provide technical support for networking and communications solutions, including managing customer trials, demonstrations, and exhibitions across the UK and Europe.

This is a dynamic, field-based role involving customer trials, demonstrations, equipment deployments, and collaboration with business development and technical teams. You will play a key part in ensuring successful project delivery and supporting the evolution of Steatite’s communications technology.

What you will be doing

• Deliver technical support for customer trials, exercises, and demonstrations.
• Maintain, prepare, and configure Steatite demonstration equipment.
• Support Cloud Relay (BLOS) operations alongside Network SMEs.
• Provide technical assistance for business development activities.
• Offer onsite and remote support to customers, building strong technical relationships.
• Evaluate new software and hardware products.
• Support internal testing and exercises using Wave Relay® equipment.
• Ensure adherence to Military Standard Operating Procedures (SOPs).

What we are looking for

• Strong communication skills and experience collaborating with technical teams.
• Engineering experience in communications or electronics.
• Applied knowledge of IP networking and computer networks.
• Familiarity with Wave Relay® MANET systems and Steatite communications products.
• Understanding of RF principles and IP scheming.
• Experience in defence communications product support (2+ years preferred).
• Ability to work directly with customers and end users.
• Clean UK driving licence; able to handle equipment up to 20kg safely.
• Proficient in Microsoft Office, especially PowerPoint.

Desirable Qualifications:

• Networking certifications (CCNA or equivalent) or electronics qualifications.
• Eligibility for UK Government Security Clearance.

Why Join Us?

• Work with cutting-edge communications solutions in the defence and networking sector.
• Gain hands-on experience with advanced MANET systems and Steatite equipment.
• Travel across the UK and Europe for trials, demonstrations, and deployments.
• Become a subject matter expert (SME) supporting both internal teams and customers.

Applicants must be eligible to obtain UK Security Clearance (SC).

The successful candidate will be required to undergo UK Government security clearance as part of the role.

This role will require the ability to gain Security Clearance (SC) prior to starting work.

If you are technically minded, proactive, and ready to support communications projects in a fast-moving environment, we would love to hear from you. Apply today and help us deliver next-generation networking solutions.