Change Enablement Lead

Duration: 02/03-year contract, then conversion to full time permanent

Description

Ensures successful adoption of new processes, technology, and behaviours across the underwriting community. Leads training, communications, and readiness planning.

Role Details and Deliverables

~ Develop a change strategy, comms plan, and training plan

~ Conduct stakeholder impact assessments

~ Deliver training materials, demos, and user guidance

~ Manage adoption risks and readiness dashboards

Deliverables

~ Change Impact Assessment

~ Communication Materials

~ Training Decks & Job Aids

~ Readiness Tracker

Personas, Skills, and Requirements

~ People-focused, excellent influencer

~ Experience in digital transformation or technology rollout

~ Creative communicator

Ways of Working

~ Embedded across Scrum teams to understand change impacts

~ Uses ADO to track change artefacts and readiness tasks

~ Attends stand-ups where change impacts are high

~ Participates in sprint reviews to gather user feedback

~ Facilitates readiness workshops and enablement sessions

~ Weekly readiness reporting

~ Maintains change-related risks in RAID

~ Provides adoption KPIs for SteerCo