Infrastructure Engineer

Infrastructure Engineer

Bolton/Manchester, Hybrid

£50k - £55k

Scope & Responsibilities:

Team & Functional Scope

• Accountable for the seamless operation, stability, and continuous improvement of the enterprise IT infrastructure.
• Collaborate closely with IT leadership and third-party partners to deliver resilient, secure, and scalable infrastructure services.
• Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives.

Infrastructure Management

• Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services.
• Monitor infrastructure platforms proactively to ensure optimal service delivery and adherence to SLAs.
• Manage and coordinate infrastructure upgrades, ensuring compliance with established change control processes.
• Work with IT service delivery partners to maintain infrastructure health, security, and compliance across all business units.

Service Operations & Technical Support

• Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams.
• Maintain and enforce access management protocols for infrastructure components and enterprise applications.
• Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required.

Vendor & Supplier Governance

• Collaborate with Group Head of Infra, and strategic partners to support delivery of infrastructure-related projects, ensuring compliance with scope, timelines, and budget.
• Act as a key escalation point for IT service desk providers, coordinating efficient resolution of technical incidents and service requests.

Information Security & Compliance

• Monitor and enhance Microsoft 365 security posture across the organization.
• Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines.
• Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies.
• Administer firewall configurations and ensure consistent deployment across all locations and platforms.
• Maintain antivirus solutions and ensure comprehensive endpoint protection.
• Govern all cloud-based third-party services to align with the group’s risk management and information security framework.

Project Delivery & Infrastructure Strategy

• Deliver infrastructure-related projects aligned to the group’s strategic IT roadmap.
• Provide regular reporting on project status, risks, milestones, and costs to HGI and other stakeholders.
• Support cross-functional initiatives where infrastructure alignment is critical.

Software & Platform Configuration

• Administer and evolve the organization’s SharePoint environment, including governance, structure, and permissions.
• Manage SSO integrations and ensure consistent authentication practices across critical platforms and services.

Unified Communications & Device Management

• Manage the group’s cloud-based telephony platform, ensuring stability, scalability, and compliance.
• Oversee enterprise mobile and tablet infrastructure, enforcing policy compliance via MDM/Intune solutions.

Business Continuity & Disaster Recovery

• Ensure all infrastructure systems are backed up regularly, with recovery points and RTOs aligned to business requirements.
• Maintain and test backup and restore procedures, escalating critical risks as necessary.
• Coordinate and perform disaster recovery tests across infrastructure environments.
• Contribute to organizational business continuity planning with a focus on IT infrastructure readiness.

Qualifications

• Industry certifications such as MCSE, MCP, CCNA (or equivalent) preferred.
• Bachelor's degree or equivalent qualification in IT or related field.

Experience & Technical Skills

• Proven experience in delivering proactive infrastructure support within complex IT environments.
• Deep expertise in administering and securing Microsoft 365, Azure, and related cloud platforms.
• Demonstrable experience in regulated or compliance-heavy industries (e.g., ITIL, Cyber Essentials).

Strong working knowledge of:

• Active Directory, Intune, AutoPilot, Defender for Endpoint
• LAN/WAN, network routing, Cisco/Meraki, firewalls
• Email security, web filtering, antivirus, Wi-Fi management
• Teams-integrated VoIP systems and mobile device management
• Familiarity with structured IT service operations, including incident, change, and problem management processes governed by SLAs.