Transformation Business Analyst

37 hours per week
2 roles - X1 Permanent and X1 Secondment
Stevenage / Hybrid

About The Role

We are delivering an ambitious programme of business change, transformation, and modernisation to improve services for customers and boost staff productivity.

As a Business Analyst in our expanding Business Change & Digital team, you’ll play a pivotal role in shaping how we work and how customers experience our services. You’ll lead business analysis activities, working closely with teams across the Council to identify problems, design solutions, and ensure alignment with strategic goals and user needs.

You’ll be part of an in-house delivery team alongside Programme Managers, Project Managers, and Digital Developers.

Key responsibilities include:
• Reviewing and improving business processes to reduce waste, streamline steps, and enhance customer experience.
• Research and analysis to inform new process, use of technology and ways of working and delivering services to customers
• Writing and contributing to business cases, making a clear case for change and measurable benefits.
• Acting as a key link between service areas, stakeholders, and technical teams to ensure shared understanding and successful delivery.

This role supports innovation, automation, and data-driven decision-making, fostering a culture of continuous improvement across the organisation.

About You

You’re an innovative, self-motivated individual with strong interpersonal and analytical skills, experienced in process review and improvement (e.g., Lean methodologies). You can translate user needs into clear, actionable requirements and user stories to guide development and service design.

You bring skills and experience in:
• Process & Technology Improvement – documenting current processes and redesigning them to identify opportunities for efficiency and innovation.
• Customer Focus – reviewing end-to-end processes and customer journeys to deliver targeted improvements.
• Identifying Waste and Cost Reduction – sizing opportunities to reduce waste and cost, better utilise technology, and estimate potential savings.
• Collaboration – supporting managers, teams, and specialists to embed a culture of continuous improvement.
• Research and Analysis – understanding current services and opportunities to improve through user research, data analysis, and learning from best practice.

Most importantly, you’re open-minded, flexible, and ready for the challenge of making local government better.

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.