Advice Line Administrator
Job summary
Advice Line Administrator: Part time (22.5 hours)
This role involves providing clerical and telephone support to the Advice Line and PHN services in Stockport. Responsibilities include managing clinic appointments, processing correspondence, and maintaining patient records using various IT systems. The role requires handling sensitive and confidential information with care.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Main duties of the job
- To provide telephone and clerical support to the Advice Line and PHN service across Stockport
- To provide a full range of clerical duties to support the clinical teams, including making clinic appointments, processing and filing correspondence
- IT Skills using a range of systems and processes .
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
o Salary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
- To provide a full range of clerical duties as directed by the Information and Clerical Support Co-ordinator and advice Line Team Leader using IT skills including spread sheets, word processing, emails, electronic patient record processes, scanning and retrieval of information using a variety of systems.
- To manage telephone calls to the advice line, processing these from professionals and families, directing to the advice line team for response where appropriate.
- General office administration including filing and the management of electronic and paper information
- To work as part of a team and to carry outs tasks set by the line manager or Advice Line Team Leader.
- To have an understanding of GDPR, Patient confidentiality, Risk Management and Health and Safety Procedures and guidelines.
- To manage the generic email box, ensuring appropriate communication response and dissemination and processing of client information
- To advise the HV/SN, Team Leader of any concerns relating to safeguarding of risk to vulnerable adults in line with policy
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16
Person Specification
Education and Qualifications
- English, Maths GCSE (A-C)/ O'Level or equivalent qualifications
- NVQ level 2 or above in a relevant subject - IT/ Administration/ Business
- Relevant administrative qualification eg RSA/ keyboard skills/ ECDL
Knowledge
- knowledge of a range of administrative procedures
- knowledge of NHS Systems EMIS, PAS and Synergy
Experience
- Previous clerical/ administrative experience
- Experience of general office duties
- Experience of working in a health care setting
- Experience of working with general public
Skills and abilities
- Communication skills
- IT skills including MS office, data inputting and scanning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Stockport NHS Foundation Trust
Address
Central House
Wellington Road South
Stockport
SK1 3TA
United Kingdom
Employer's website
http://www.stockport.nhs.uk/