Customer Support Engineer

Customer Support Engineer

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Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate

Role Overview

We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.
You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite , with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities

Analyse, design, code, implement, and test GIS solutions

Maintain documentation of the entire process and provide continuous updates to stakeholders

Support project delivery across multiple domains and contribute to system enhancements

Deliver high-quality GIS solutions and customer-specific customisations

Work with regulatory and third-party product integrations

Essential Skills & Experience

10-12 years of hands-on experience in GIS support and development roles

Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office)

Strong hands-on experience with Magik

Experience with Java , SQL , and Oracle

Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)

Experience delivering customer-specific customisations and working with local regulatory or third-party products

Desirable Skills

Understanding of the Software Development Life Cycle (SDLC)

Experience with ESRI ArcGIS suite

Familiarity with OpenGIS standards

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