Customer Support Engineer

Customer Support Engineer Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site) Contract Type: Inside IR35 Day Rate: Market Rate Role Overview We are seeking an experienced Customer Support Engineer to join our team on a contract basis.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.

You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite , with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities Analyse, design, code, implement, and test GIS solutions Maintain documentation of the entire process and provide continuous updates to stakeholders Support project delivery across multiple domains and contribute to system enhancements Deliver high-quality GIS solutions and customer-specific customisations Work with regulatory and third-party product integrations Essential Skills & Experience 10-12 years of hands-on experience in GIS support and development roles Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office) Strong hands-on experience with Magik Experience with Java , SQL , and Oracle Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8) Experience delivering customer-specific customisations and working with local regulatory or third-party products Desirable Skills Understanding of the Software Development Life Cycle (SDLC) Experience with ESRI ArcGIS suite Familiarity with OpenGIS standardsd02fcfcb-6df4-40ee-95cf-3eb059ce3173