D365 CE Functional Consultant

D365 CE Functional Consultant

Start: ASAP

Duration: 6-12 months

Location: remote to start, must be accessible to London ad hoc

Rate: negotiable DoE

We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams to ensure high-quality outcomes.

Key Responsibilities

• Lead requirements gathering, functional workshops, and solution design.
• Produce functional specifications, process maps, design documents, and project scope materials.
• Configure, test, and demonstrate D365 CE functionality across multiple modules.
• Oversee System Integration Testing, UAT, cutover and go-live activities.
• Mentor junior consultants and contribute to methodology, tooling, and best-practice development.
• Collaborate with project managers to manage risks, issues, and reporting.
• Support presales activities, including estimates, tender responses, and client demonstrations.
• Advise clients on CRM best practices and user experience improvements.
• Assist with technical architecture discussions, integrations, customisations, and reporting.
• Work with training teams to deliver end-user and super-user training.

Required Skills & Experience

• Extensive experience as a CE Functional Lead or Senior Functional Consultant.
• Multiple end-to-end D365 CE implementation projects delivered.
• Strong understanding of Agile and Waterfall delivery approaches.
• Expert knowledge of at least four CE modules (e.g., Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification).
• Experience with SharePoint integration, Power Pages, and Azure DevOps.
• Excellent communication and stakeholder management skills at all organisational levels.
• Ability to lead functional teams across onshore/offshore models.
• Strong capability in Microsoft Project, Excel, Word, Visio, SharePoint.
• Solid understanding of PowerApps, Power Automate, CDM, and Power BI.
• CE Certifications required.
• Sector experience in Financial Services is preferred.