Help Desk Support Specialist

IT Support & Systems Administrator

Location: Central London (4 days a week in the office)

Salary: £45,000 + Bonus

A leading global investment management organisation is seeking a hands-on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast-paced environment supporting a global user base across Europe, the US, and APAC regions.

You'll be providing end-to-end IT support (1st-2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high-quality technology experience for all staff.

Key Responsibilities

• Provide 1st and 2nd line IT support and systems administration to users across multiple global offices.
• Deliver a "white glove" support service to senior executives.
• Manage and maintain the firm's ticketing system, ensuring timely response and resolution of support requests.
• Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance.
• Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions.
• Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking.
• Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya).
• Support the firm's information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies.
• Maintain documentation and knowledge base resources for IT processes and troubleshooting.
• Occasionally travel to other office locations for on-site support when required.

Ideal Background

• 2+ years' experience in IT support and systems administration.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Experience in a professional or financial services environment is advantageous.
• Familiarity with Office 365 administration, Citrix or VDI platforms, and Azure environments.
• Strong communication skills and a proactive, service-oriented approach.
• Degree in Computer Science or a related field preferred; relevant IT certifications are a plus.

Personal Attributes

• Bright, analytical thinker with excellent judgment and initiative.
• Confident self-starter, able to work effectively in a fast-paced, non-hierarchical environment.
• Professional, composed, and comfortable dealing with senior stakeholders.
• Collaborative team player with strong attention to detail.

If you are interested please email your CV to for immediate consideration