Trust & Safety Analyst

Trust & Safety Analyst II - £50,000 + Benefits | Fully Remote (UK, US, or Canada)

Join a mission-driven, fully remote team helping protect and empower a global online community. We're looking for a Trust & Safety Analyst II to help keep our platform secure, fair, and compliant - supporting users, reviewing content, and investigating potential fraud or policy breaches.

About the Role

As a Trust & Safety Analyst, you'll work collaboratively across Operations, Legal, and Product teams to uphold the platform's rules and ensure a safe and positive experience for all users. You'll investigate suspicious activity, moderate content, handle privacy and account concerns, and maintain internal documentation and workflows.

Key Responsibilities:

• Review and moderate user-generated content to ensure compliance with company guidelines.
• Investigate fraudulent activity, scams, chargebacks, and intellectual property complaints.
• Communicate directly with users regarding account or policy issues.
• Use data tools and dashboards to identify suspicious or high-risk activity.
• Collaborate with Legal and Payments teams to resolve escalations.
• Contribute to policy documentation, process improvements, and cross-functional updates.

• Bachelor's degree or 3+ years of Trust & Safety experience.
• Strong communication, judgement, and decision-making skills.
• Comfortable working with sensitive material and handling confidential data.
• Familiar with queue-based workflows and tools such as Zendesk, JIRA, or Looker.
• Highly organised with the ability to work independently and meet deadlines.
• Experience with fraud detection, policy enforcement, or intellectual property is a plus.

• £50,000 annual salary
• Fully remote role with flexible 4-day workweek (M-Th or Tu-F)
• 100% employer-paid health plans (where applicable)
• 16 vacation days + 10 sick days + company-wide winter break
• 16 weeks paid parental leave & family planning support
• 25 annual volunteer hours
• A diverse, inclusive, and mission-led team environment