Product Manager, Professional Services
Stripe · Professional Services · Global Transformation team · Dublin or LondonAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.About the RoleWe are looking for a Product Manager (Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed. This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving.What You'll DoOwn the offering portfolio for Professional Services Maintain and govern ProServ's offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprisesManage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changesEnsure the portfolio stays current as Stripe launches new products Design and implement a governance framework for the portfolio of offeringsDrive offering performance analyticsDefine and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction Run regular performance reviews and present findings to ProServ leadership with clear recommendationsRefine and Improve Offering DesignAnalyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedbackServe as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisionsWho You AreRequired7+ years of Professional Services or consulting delivery experienceDemonstrable experience shaping or owning a service offeringCommercial literacy Strong analytical skills Excellent written communication Product Management training or experienceThe ability to apply product thinking (hypothesis, prototype, measure, iterate) to service designPreferredFamiliarity with Certinia and/or SalesforceExposure to partner and SI ecosystem dynamics