ICT Apprentice Level 3
This is a unique opportunity to join Stroud District Council's skilled ICT team to provide efficient and effective support via the ICT Service Desk. SDC is great place to work. They are a friendly, welcoming organisation, passionate about the work that they do to make a positive difference for the communities they serve.
Role
- To undertake a development programme leading to an ICT Support Technician Qualification in information Communication Technology and to actively participate in their own development plan agreed with their line manager and assessor.
- Work alongside experienced ICT Service Desk Analyst whilst learning all aspects of the role.
- Assist in general administration and support to the ICT – Service Desk Team
- Assist with hardware and software installations.
- Deal with enquiries, tickets logged on the service desk and to communicate effectively with customers, colleagues and internal/external personnel.
- To ensure accurate record keeping using IT systems.
- To follow instructions and procedures within the ICT Service.
- To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
- Recognising the importance and benefits of effective team working.
- To work in line with ‘best practice’ ensuring compliance to relevant policies.
- To maintain confidentiality and discretion.
Training
SDC will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area. They will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship. 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CIRENCESTER COLLEGE
- Working Week
- Monday to Friday - 09:00 - 17:00.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 29th June 2025
- Start Date
- Monday, 8th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade C / 4 or Above (Essential)
- Maths GCSE, grade C / 4 or Above (Essential)
About the Employer
Stroud District Council
Welcome from our Chief Executive Thank you for your interest in working for Stroud District Council. It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion. To find out more please look at the Jobs & Careers pages on the website.
- Company
- Stroud District Council
- Location
- Ebley Mill, Ebley Wharf, Stroud, Gloucestershire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,293 a year
- Posted
- Company
- Stroud District Council
- Location
- Ebley Mill, Ebley Wharf, Stroud, Gloucestershire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,293 a year
- Posted