Service Desk Analyst

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend

Location: Glasgow - 100% onsite

Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:

• Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
• Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
• Experience in incident triage and resolution.
• Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
• Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.

To apply, please submit your latest CV for review.