Sales Operations Manager

Sales Operations Manager

Summize is a fast-growing provider of contract lifecycle management (CLM) software, helping businesses modernise their approach to contracts. Our platform seamlessly embeds contract processes within existing workflows to drive efficiency, reduce risk, and accelerate deal cycles. As we continue to scale, we are focused on building a world-class sales function that is data-driven, efficient, and aligned with our go-to-market strategy.

Why we’re different:

• High growth environment - 3 years of 100% yoy ARR growth
• Big opportunities for career progression
• Culture centred on growth and personal development
• City centre offices

Location:

Office-based with flexibility for remote work 1 day a week

The Role

Summize is looking for a strategic and hands-on Sales Operations professional to lead and optimize our sales processes, tech stack, and performance insights as we enter an exciting period of growth.

This role will be instrumental in reducing friction and introducing efficiency and scalability to the sales process so that salespeople succeed in their day-to-day activities. You will own our sales technology ecosystem, optimising the existing tech and looking for ways to bring in modern tools to enable growth and scale. You will deliver insights through pipeline and funnel analysis, win/loss reporting and identify data-driven trends to inform decision-making across the commercial team.

Key Responsibilities:

• Sales Process Optimisation: Define, document, and continuously improve sales processes , actively shape how sales teams operate, removing roadblocks, refining processes, ensuring that every rep has the tools and insights needed to perform at their best. Evaluate new tools such as AI capabilities, data platforms and diallers to propose efficiencies.
• Streamlining and Optimising Sales Tools: Own and optimise the existing sales tech stack, including the enhancement of key process and platforms such as HubSpot, ZoomInfo, Sales Navigator and Gong, ensuring they are effectively integrated and fully leveraged.
• Pipeline and Funnel Analysis: Build and maintain robust reporting and dashboards for the SDR and Sales team activity to track pipeline health, deal velocity, conversion rates, and forecast accuracy. Own the capabilities of forecasting in Gong, providing actionable insights for the sales team.
• Performance Insights: Provide actionable insights to sales leadership on team performance, productivity, and key trends, supporting quarterly business reviews and strategic planning.
• Cross-functional Collaboration: Work closely with marketing, customer success, and finance teams to ensure alignment across the customer journey and platforms.
• Data Integrity & Governance: Ensure data accuracy, hygiene, and compliance across all sales systems, owning the CRM from a Sales and data perspective. Management of territories for Outbound activity, reviewing the Total Addressable Market and account allocation.

What We’re Looking For:

• 3+ years of experience in sales operations or revenue operations, ideally within a B2B SaaS or high-growth tech environment.
• Proven expertise in HubSpot CRM and Gong ; experience administering and customising these platforms is strongly preferred.
• Deep understanding of sales processes, funnel management, and performance metrics.
• Strong analytical and problem-solving skills with the ability to turn data into clear, actionable insights.
• Comfortable working hands-on in systems, while also contributing at a strategic level.
• Experience supporting sales forecasting, pipeline reviews, and cross-functional revenue planning.
• Excellent communication and collaboration skills; able to work effectively with both commercial and technical teams.
• Strong project management capabilities, with the ability to manage multiple priorities in a fast-paced environment.

What We Offer:

• 26 days holiday plus flexible bank holidays (increasing by one holiday for each year of service, up to a maximum of 30 days)
• Healthcare cash plan with Simply Health
• Access to several health care services, including free Virtual GP service
• Cycle to Work and Tech Scheme
• Access to discounts on things like travel, electronics, fashion, fitness and more
• Rich learning and development opportunities supported through Udemy Business
• City centre offices with fantastic perks, fully stocked fridge providing soft drinks and complimentary breakfast
• Work from anywhere after one year of employment
• Employee share option scheme
• Regular social activities and events
• Opportunity to be a part of one of Manchester’s hottest tech scale ups

We understand the value of having a diversity of identities, backgrounds and thinking within our company so we’re open to hearing from applicants who don’t yet tick all the boxes. If that’s you, please accompany your application with short summary explaining how you’d close the gap on the skills you don’t yet have.