Applications Support Apprentice

We are looking for an enthusiastic Applications Support Apprentice to join our Data, Digital, Development and Systems Team within IT Service.

This is an exciting opportunity to earn while you learn, gain real workplace experience and work towards the Level 4 Applications Support Lead Apprenticeship.

Role

As an Apprentice, you will work within the Data, Digital, Development and Systems Team. This is a learning and development role designed to give the post holder broad experience of application support across social care and education.

Working under the guidance of the Systems Analysts, you will develop the knowledge, skills and behaviours required for the Level 4 Applications Support Apprenticeship while contributing to real systems administration and configuration activities work across the organisation.

You will:

Support the provision of systems administration for social care and education business applications, investigating and resolving incidents, service requests and technical issues
Work with colleagues and suppliers to troubleshoot software, hardware and integration issues
Develop skills in supporting the implementation of application upgrades, patches, fixes and new technologies
Maintain system documentation, user guides, procedures and knowledge base articles
Support colleagues in the use of the applications through guidance, documentation and advice
Participate in transformation activities and continuous improvement activities
Maintain accurate records of work undertaken using ICT service desk management tools
Adhere to local procedures, particularly those relating to information governance, data protection, data quality, security and responsible use of data

Training

The training will be carried out once per week at Gateshead College

Business Services Systems Analyst

Apprenticeship Standard: Applications support lead (level 4)
Training Provider: GATESHEAD COLLEGE
Working Week: Monday to Friday, 9am to 5pm but with a flexible working arrangement
Expected Duration: 2 Years 6 Months
Positions Available: 1
Closing Date: Sunday, 16th August 2026
Start Date: Thursday, 1st October 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Time management skills

Qualifications

English GCSE, grade 9-4 (Essential)
IT GCSE, grade 9-4 (Essential)
Maths GCSE, grade 9-4 (Essential)

About the Employer

Sunderland City Council

Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work. We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city. Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle. We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre. Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.

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