ICT Apprentice
Are you looking to kickstart a career in ICT? You will receive full support throughout your programme while gaining hands-on experience within a busy and creative team.
Role
- To successfully achieve SFIA level 3 Information Communications Technician apprenticeship, to prepare for a chosen career in information technology.
- To contribute towards the delivery of effective organisational support by providing specialist advice and conclusions of internal or external customers.
- To contribute towards solutions to customer’s technical issues and Service Requests, within agreed timescales.
- Maintain efficient and effective capturing of relevant information for service calls, in accordance to documented processes.
- Maintain effective capturing of non-standard service calls for escalation and assessment.
- To provide effective resolution of service calls to quality standards in accordance with documented processes.
- To assist in providing effective and efficient ser-vice support within satellite Service Desk sites.
- Minimise escalation of service calls to 2nd and 3rd line technical resolver groups.
- To identify improvement opportunities through knowledge transfer to and from other technical resolvers.
Training
Training will be delivered on-line by Sunderland College; sessions will be on a weekly basis.
Customer Support Technician / Officer.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CITY OF SUNDERLAND COLLEGE
- Working Week
- Monday to Friday, 9.00am - 5.00pm (flexible working pattern).
- Expected Duration
- 2 Years 1 Months
- Positions Available
- 2
- Closing Date
- Monday, 22nd June 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Ability to work independently
Qualifications
- English GCSE, grade 4 / C or above (Essential)
- Maths GCSE, grade 4 / C or above (Essential)
- Science GCSE, grade 4 / C or above (Essential)
About the Employer
Sunderland City Council
Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.
We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.
Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.
We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.
Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.