Business Analyst 12 months FTC
Join Superdrug Head Office- Make a Real Difference Every Day!
Location: East Croydon Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit... A day includes:
Job Purpose:
To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects.Key Accountabilities: Understanding and documenting business processes and workflows and their relationships to current and future software solutions. Identifying, documenting and validating integration and data requirements across systems to ensure end-to-end solution coherencePartnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the resultsAssisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and managementAnalysing the impact of change requests Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test casesAssisting in the definition of roll out, training and user support plansCreating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards Generates detailed customer focused initiatives, in line with the IT Department strategy and supports with execution.Listens to the customer and implements new ideas and ways of working which aredesigned to improve service considering both Online and Offline.Ensures the team priorities actions which delight the customer/team member Special Requirements: Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects. Experience working and implementing projects in a Retail based environmentUnderstanding of Retail / Warehouse Management Systems and ProcessesFlexibility to travel Establishes strong relationships at all levels.Can manage tough/complex messages with all stakeholders.Role model collaboration to the team to exceed goals.Positive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting other team members in shaping their work to do so.Key Responsibilities: Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy.Uses data and insights to challenges the status quo to keep us ahead of the competition.Uses data to inform and generate new ideas and make decisions to improve on future plans.Technical Responsibilities: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work . Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts:
Internal: Business project managersProject Sponsors and StakeholdersProject teamOther ASW colleagues worldwide External: Application suppliersSoftware suppliers Person Specification:
ExperienceEssential: Proven Business Analyst experience involved in large scale business transformation projects in a retail
QualificationsEssential: ‘ A level or equivalent Desirable: Degree level Skills & Knowledge:
Skills Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projectsStrong business focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and ReportingExperience of translating strategy and concepts into practical, compelling and m