Business Analyst 9 months FTC
Join Superdrug Head Office- Make a Real Difference Every Day!
Location: Croydon, United Kingdom
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit... A day includes:
. Primary responsibility for analysis relating to the Superdrug and Savers Hybris website platform and associated systems (Warehouse / Order fulfilment / CRM) but may be required to work on other areas from time to time.. Duties include providing analysis and subsequent detailed documentation of business requirements. This documentation will be around business-as-usual work, as well as all stages of the project lifecycle.. Larger projects will be delivered in conjunction with working closely with the project manager. There may also be a requirement to take ownership of and manage / deliver small to medium sized projects with support from the Senior Business Analyst.. Creation of detailed change requests, high level project implementation plans, test plans, test scripts and occasionally performing testing in collaboration with the wider digital teams will form the bulk of the role.. Generate detailed customer focused initiatives, in line with the IT Department strategy and support with execution. Listen to the customer and implement new ideas and ways of working which are designed to improve service considering both Online and Offline. Whilst ensuring the team priorities actions which delight the customer/team member.
Key Responsibilities:
· Liaising with appropriate teams in Superdrug to provide expert support and interpretation of requirements.· Problem solving of issues encountered by system users on a day to day basis.· Liaison with third parties and the Group IT function to arrive at detailed understanding of business requirements and possible solutions.· Scoping of requirements for new features and managing change requests through to approval and implementation.· Owning individual packets of work and projects from requirements, through to production.· Routine provision of test scenarios and interpret for test team to allow them to create scripts for loading to automated test tools· Analysis, testing, and implementation of new functionality as part of a larger project team.· Primarily Based in Superdrug Head Office but may be required to travel to other locations when needed.. Customer Focused: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.
. Tech & AI: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.. Tech & AI: Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work.. Tech & AI: Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.. Tech & AI: Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.Technical requirements:
· Require intermediate experience in SQL.· Experience of working in a technical environment.· Understanding of system architectures.· 2+ years experience in eCommerce.· Experience of working in an Agile environment.· Previous experience working with a transactional website.· Experience in testing and test planning.· Extensive experience of detailed requirements gathering.What youll need:
· Strong interpersonal skills.· Strong attention to detail and good organisational skills.· Ability to work on your own initiative and independently.· Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.· Takes the initiative.· You will be well organised and able to prioritise work effectively.· Customer Focused, consistent “can do” attitude towards the Customer.· Excellent communication skills: written and verbal, including presentations.· Excellent problem diagnosis and analytical skills.· Innovative and enthusiastic.· Detailed and persistent.· Strong written and oral communication skills.. Establishes strong relationships at all levels.. Can manage tough/complex messages with all stakeholders.. Role model collaboration to the team to exceed goals.. Positive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.. Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.. Feels empowered to challenge across different career bands and roles. Supporting other team members in shaping their work to do so.. Proactively keeping up to date with market and consumer trends in the specialism and feed this into the IT strategy.. Use data and insights to challenges the status quo to keep us ahead of the competition.. Use data to inform and generate new ideas and make decisions to improve on future plans.Here's what's in it for you:
. 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays). 2 staff discount codes for yourself and a family member or friend.. 30% discount on Superdrug Own Brand Products both in store and online.. Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.. Company pension matching and bonus.. We offer Stream - a money management app that gives you access to a percentage of your p