Retail Systems Testing Administrator
Retail Systems Testing AdministratorJoin Superdrug Head Office- Make a Real Difference Every Day!Location: East Croydon
Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.Salary:Competitive
Why Superdrug Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit... A day includes:Key Responsibilities:Execute end-to-end promotional testing for each eventRun structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.Carry out detailed till-based validation of promotionsTest promotions by scanning products on test tills, validating correct discount application, offer triggering, and expected customer outcomes.Validate a wide range of promotional mechanicsTest multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.Identify and resolve issues prior to go-liveProactively detect scanning errors, incorrect discounts, or conflicting offers, and escalate issues to relevant teams for resolutionPrioritise testing activity based on risk and complexityUse structured priority lists to focus on high-risk or complex promotions and ensure efficient use of the testing window.Record and track testing outcomesDocument test results, scenarios, and issues using team trackers, ensuring a clear audit trail of validation activityCollaborate cross-functionally to support issue resolutionWork closely with IT, Systems, and Marketing teams to troubleshoot test rig issues and ensure promotions are ready for launchEnsure readiness for R10 till rolloutApply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live storesThis job is a good fit for you if you:See every interaction with the customer as an opportunity to brighten their dayDiscover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightfulAre ‘The Best You using positive language and behaviours with customers and team membersBreaks down problems into smaller, manageable steps for easier resolutionWhat youll need:Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform Committed to join in, have some fun and celebrate everyones hard workBuilds great working relationships based on trust, respect and takes into account others needsRegularly asks for feedback and uses it to improve and growTeam up with others to find solutions through Ai and thrives on the strength of working togetherAlways seek out fresh ways to work through technology and/or Ai that can boost the business and move things forwardActively developing your ability to use AI effectively and think critically about outputsStrengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion Here's what's in it for you:33 days holiday rising to 38 days with length of service (inclusive of bank holidays)2 staff discount codes for yourself and a family member or friend30% discount on Superdrug Own Brand Products both in store and onlineHybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon StationCompany pension matching and bonusWe offer Stream - a money management app that gives you access to a percentage of your pay as you earn itBeing part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UKWe are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!Unrivalled Learning and Development programmesEnhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and supportCome and be part of something special!For information on how we manage and store your data please go to https://privacy-policy/