Senior Business Analyst 12 months FTC
Join Superdrug Head Office- Make a Real Difference Every Day!
Location: East Croydon Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit... A day includes:
Job Purpose :
The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term andlonger-termbusiness plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet theshort-, mid- and long-termneeds of the business.
The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices.Will generate detailed customer focused initiatives, in line with the IT department strategy and will support with execution. Listening to customers and implement new ideas and ways of working, which are designed to improve service considering both Online and Offline.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform. Key Responsibilities:
Build strong relationships with key business stakeholders and help translate business need statements into businessrequirements.Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projectsManage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as neededWork with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly.Help with roadmap planning for your relevant application areaResponsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teamsLine management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedbackPositive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting otherteam members in shaping their work to do so.Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projectsPerform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional andnon-functional), process redesign, functional design, documentation and supporting in defect analysis/ managementEnsure traceability from requirements through to test cases/ resultsUnderstand and articulate the commercial value / cost of change relationship to support recommendations and priority decisionsFacilitate business alignment where required on cross functional projectsAssist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the businessCreate and/or review user manuals, procedures, and any related user documentationSupport any third party selection process by providing input regarding the business requirementsSupport the review of any third party contracts ensuring that the needs of the business are metContribute to post-implementation reviews to incorporate learning into future projectsOccasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders:
InternalHeads of business teamITSenior Leadership TeamStore Systems TeamE-Commerce and corporate systems teamsRetail OperationsCRM teamGroup IT& eLab TechGroup SecurityService and Infrastructure teamExternal3rdParty Service Providersas needed Key Health and Safety Responsibilities:
Your duties as an employee are to:
take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do atwork.cooperate with the employer on health and safetymatters.not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);follow instructions from the employer on health and safety matters and attend relevant health and safetytraining.report hazards and defects observed in the workplace; andreport any accident, injury or near miss in the workplaceproactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.use data and insights to challenges the status quo to keep us ahead of the competition.use data to inform and generate new ideas and make decisions to improve on futureplans.Person Specification:
5+ years of experience in a business analysis role with full end to end experience of the developmentlifecycle.Experience within retail either in a technology or a business roleTech-savvy, understanding of data structures such as JSON, XMLExperience in working within the retailenvironment.Ability to work on their owninitiative.Ability to be adaptable and flexible while responding to deadlines and workflowfluctuations.Attention to detail, strong work ethic, and confidence to cont