Senior Business Analyst

Job Purpose

The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term and longer term business plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet the short-, mid- and long-term needs of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices.

Key Responsibilities:

• Build strong relationships with key business stakeholders and help translate business need statements into business requirements.
• Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projects
• Manage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as needed
• Work with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly.
• Help with roadmap planning for your relevant application area
• Responsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teams
• Line management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedback
• Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projects
• Perform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional and non-functional), process redesign, functional design, documentation and supporting in defect analysis/ management
• Ensure traceability from requirements through to test cases/ results
• Understand and articulate the commercial value / cost of change relationship to support recommendations and priority decisions
• Facilitate business alignment where required on cross functional projects
• Assist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the business
• Create and/or review user manuals, procedures, and any related user documentation
• Support any third-party selection process by providing input regarding the business requirements
• Support the review of any third-party contracts ensuring that the needs of the business are met
• Contribute to post-implementation reviews to incorporate learning into future projects
• Occasionally undertake project management activities on small, discreet pieces of IT change work

Key Stakeholders

• Internal
• Heads of business team
• IT Senior Leadership Team
• Store Systems Team
• E-Commerce and corporate systems teams
• Retail Operations
• CRM team
• Group IT & eLab Tech
• Group Security
• Service and Infrastructure team

Key Health and Safety Responsibilities

Your duties as an employee are to:

• take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work.
• cooperate with the employer on health and safety matters.
• not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);
• follow instructions from the employer on health and safety matters and attend relevant health and safety training.
• report hazards and defects observed in the workplace; and
• report any accident, injury or near miss in the workplace.

Person Specification

• 3+ years of experience in a business analysis role with full end to end experience of the development lifecycle.
• Experience within retail – either in a technology or a business role
• Tech-savvy, understanding of data structures such as JSON, XML
• Experience in working within the retail environment.
• Ability to work on their own initiative.
• Ability to be adaptable and flexible while responding to deadlines and workflow fluctuations.
• Strong attention to detail; you will be hard working and have the confidence to play a major role within a fast-growing business.
• You will be well organised and able to prioritise work effectively.
• Customer Focused, consistent “can do” attitude towards the Customer.
• Good communication skills - written and verbal, including presentations