Information Technology Support Analyst

ICT Support Analyst

Location: City of London

Work Arrangement: On-Site (5 days per week)

Salary: £35,000 - £40,000 per annum + discretionary bonus

Start Date: Immediate

Our client, a best-in-class globally recognised strategic advisory firm, is seeking a talented ICT Support Analyst to join their growing technology team.

Reporting to the SD Technical Lead, you will provide on-site, phone, email, and face to face support while working closely with the wider global ICT team to support users across multiple international offices.

This is an excellent opportunity for a customer-focused IT Support professional looking to develop their technical skillset within a fast-paced, collaborative, and high-performing environment.

This position requires some participation in an on-call rota, including occasional weekend coverage and work outside normal business hours. All approved overtime will be compensated in line with company policy.

Role Responsibilities:

• Act as a first point of contact between the business and the ICT Helpdesk, delivering high-quality technical support.
• Provide initial triage and support for requests submitted through the ITSM platform, email, and phone
• Administer and support O365 and Active Directory systems.
• Respond to user queries promptly and professionally, ensuring excellent customer service at all times.
• Diagnose and troubleshoot hardware, operating system, and application issues across Windows and macOS devices.
• Manage software installations, hardware deployments, and user access requests.

Essential Skills / Experience:

• Strong experience in administering, supporting, and deploying Windows 11 and MacOS systems.
• Skilled in O365 application support, including the complete Microsoft Office suite.
• Experience administering Active Directory environments
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Experienced in supporting Apple devices (iPhones / iPads) using corporate MDM solutions.
• Hands-on experience with Microsoft Intune and Windows AutoPilot deployments.
• Experience supporting video conferencing and meeting room technologies
• Knowledgeable about multi-factor authentication principles and implementation.
• Familiar with JAMF for Apple device management.
• Capable of supporting printers, scanners, and office peripherals.
• ITIL knowledge is advantageous but not mandatory.

Non-technical competencies:

• Customer-focused with a strong service-oriented mindset.
• Exceptional verbal and written communication skills.
• Professional and confident manner, both in person and over the phone.
• Highly organised with strong time management skills.
• A proactive and collaborative approach to problem-solving.
• Genuine passion for technology and continuous learning.

If you are passionate about this opportunity and meet the qualifications and skills outlined, we encourage you to promptly submit your CV for consideration. Please note that the duties mentioned above are not exhaustive, and the role's responsibilities may evolve in response to changing circumstances and requirements.

Sure Commercial Limited (trading as Sure Exec Search) is a proud Equal Opportunities employer and does not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics. Our Diversity, Equity, and Inclusion Policy is available on request.