Microsoft 365 Engineer

Microsoft 365 Engineer

£65,000 – £70,000 + Excellent Bonus & Benefits

Location: London (Hybrid Working)

Role Overview

This role is suited to a hands-on M365 Engineer looking to deepen their expertise in a modern, cloud-first environment, with a strong focus on Microsoft technologies and Azure.

You will play a key role in supporting, evolving, and modernising a hybrid infrastructure estate, balancing day-to-day operational support with ongoing cloud adoption and platform improvement initiatives.

The position offers an opportunity for either an experienced 3rd Line Engineer ready to step into a more senior role, or a seasoned engineer looking to transition further into Azure-focused engineering. You will be expected to take ownership of technical solutions, contribute to architectural decisions, and act as a key escalation point within the wider technology team.

Key Responsibilities

Platform Engineering & Ownership

• Design, implement, and maintain core Microsoft platforms across a hybrid environment
• Support the ongoing evolution from on-prem infrastructure to cloud-based services
• Manage configurations, policies, and platform optimisation across Microsoft technologies

Cloud & Infrastructure Operations

• Monitor, maintain, and troubleshoot both cloud and on-premises infrastructure
• Support migrations, upgrades, and decommissioning of legacy systems
• Ensure high availability, performance, and reliability of core services

Technical Leadership & SME Capability

• Act as a subject matter expert across Microsoft and Azure technologies
• Provide technical leadership and guidance to engineers across the team
• Mentor junior team members and support knowledge sharing

Stakeholder Engagement

• Work closely with internal stakeholders to gather requirements and translate them into technical solutions
• Provide clear technical input into projects, improvements, and system changes
• Confidently engage with both technical and non-technical audiences

Support & Escalation

• Act as an escalation point for complex technical issues across infrastructure and cloud services
• Support 1st and 2nd line teams, including participation in out-of-hours support where required
• Troubleshoot and resolve issues across legacy and modern platforms

Project & Delivery Support

• Collaborate with project and delivery teams to ensure smooth implementation of new systems and services
• Contribute to technical design and ensure alignment with existing architecture

Documentation & Governance

• Produce and maintain clear technical documentation and support materials
• Work with Security teams to ensure platforms align with security standards and best practices

Essential Experience

• Experience supporting and managing Microsoft-based environments (including M365 and Azure)
• Strong background in hybrid infrastructure (on-prem and cloud)
• Experience in a 3rd line or senior infrastructure engineering role
• Knowledge of identity, access management, and policy-driven environments
• Understanding of cloud security principles and best practices
• Experience troubleshooting complex infrastructure and platform issues
• Strong stakeholder engagement and communication skills
• Analytical mindset with strong problem-solving capability
• Ability to work independently and manage competing priorities

Desirable Experience

• Experience migrating services from on-premises to Azure
• Exposure to cloud cost optimisation and resource management
• Experience working in evolving or transformation-led environments
• Relevant Microsoft or cloud certifications