Change Co-ordinator

The starting salary for this role is £36,873 per annum based on a 36-hour working week.

Are you a great communicator and influencer who is comfortable working in a technology environment? Are you familiar with IT Service Management practices?

We are looking for a solution-focused and pragmatic Change Co-ordinator in our IT & Digital Service Transition team.

Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• option to buy up to 10 days of additional annual leave
• a generous local government salary related pension
• up to 5 days of carer's leave and 2 paid volunteering days per year
• paternity, adoption and dependants leave
• an Employee Assistance Programme (EAP) to support health and wellbeing
• learning and development hub with a wealth of resources
• wellbeing and lifestyle discounts including gym, travel, and shopping
• a chance to make a real difference to the lives of our residents

About the Role

IT & Digital is an inclusive and collaborative service that thrives on solving business challenges through innovative thinking and impactful delivery of new and emerging technologies. We are driving ahead with automation projects, business transformation and data insight, among other things - all of which generates changes to Surrey County Council's infrastructure, business applications and end user digital tools.

In our team you will learn something new every day and come into contact with lots of different people, services and technologies. You will become the local change expert and 'critical friend' to project managers, technical leads, business stakeholders and suppliers/partners, helping to ensure that IT changes are introduced to our environment safely and without disruption to essential local services.

You will do this by:

• Managing the throughput of change requests, following standardised methods and procedures - such as workflows and process gateways
• Checking that changes are compliant with standards, for example IT & Digital security, technical and architectural standards
• Assisting with the smooth transition of Project and large scale work into the business as usual arena
• Using your interpersonal and influencing skills to promote the services and support our team offers, and working with colleagues to design and implement improvements
• Exercising attention to detail and proactively learning about the IT environment in which changes are implemented
• Using your knowledge of Microsoft 365 tools to help you collaborate and communicate effectively.

As Change Co-ordinator, you will be part of IT & Digital's Architecture, Transition and PPM Service which plans and assures roadmaps and strategies for IT systems so that when systems are introduced, updated or replaced, the council remains secure and resilient. Working across projects, we support our business through periods of change, ensuring that solutions, delivery and service-readiness adhere to the highest IT standards.

This is a fantastic opportunity to take your next step in IT, knowing that you will gain experience across a wide range of council services and projects. When you are ready to progress further still, IT & Digital has many possible follow-on roles, all of them supporting the delivery of excellent services to the residents and visitors of Surrey County Council.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Proven written and oral communication and interpersonal skills with good negotiation and influencing skills.
• Ability to work collaboratively with internal and external partners/professionals.
• Ability to understand, meet and exceed customer expectations.
• Ability to work on your own initiative, with solution focused problem-solving skills.

To apply, we request that you submit a CV and you will be asked the following four questions:

1. What is your understanding of how change is governed in local government? How has your role supported this governance in practice?
2. Describe your experience of assessing a proposed change within a local government or public sector environment. How did you determine the level of risk, impact, and urgency of the change?
3. Give an example of how you have supported communication and stakeholder engagement during a significant change. How did you ensure services, users, and partners were appropriately informed and impacts minimised?
4. Describe how you have monitored the outcome of a change after implementation. What measures did you use to determine success, and how were lessons learned captured and applied?

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 20/05/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.