Ecommerce Manager

AN OPPORTUNITY TO JOIN THE SUSANNE KAUFMANN TEAM IN THIS IMPORTANT ROLE

Ecommerce Manager

Close date for applications: 31 October 2025

Role: Ecommerce Manager (Full Time)

Reports to: Ecommerce Director

Location: London

Objectives & Responsibilities

• Oversee daily management of B2C websites (English and German), including product uploads, launches, and promotions.
• Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience.
• Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy.
• Proactively identify and execute sales-driving opportunities based on real-time data, customer insights, and market behaviour.
• Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data.
• Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional plans.
• Coordinate with Copywriters to deliver high-quality, on-brand website copy.
• Partner with the Product Development team to ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values.
• Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation.
• Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data.
• Provide technical oversight for B2B websites.
• Act as the primary point of contact for the web development agency, managing day-to-day communication and project progress.
• Project manage all web development initiatives — from briefing and tracking to testing and delivery — ensuring timely, high-quality execution under the Ecommerce Director’s guidance.
• Stay ahead of industry trends, emerging technologies, and ecommerce best practices; bring forward ideas and innovations to enhance performance and customer engagement.

Requirements

• Minimum 4 years’ experience in ecommerce.
• Proven experience with Shopify (essential).
• Experience with ContentSquare or Hotjar (preferred).
• Highly organised, detail-oriented, and results-driven.
• Curious, enthusiastic, and collaborative — a proactive problem solver.
• Strong communication skills and a confident team player.
• Adaptable and motivated to thrive in a fast-paced, entrepreneurial environment.
• Required for 3 days p/w in our Central London office