Caseload Co-ordinator (admin)
Job summary
Ignite your career at the heart of a service that changes lives.
The Community Neurological Rehabilitation Team (CNRT B+H) is looking for an energetic, motivated, and highly organised Caseload Co-ordinator to drive the smooth running of our busy, specialist service in Brighton & Hove.
Join a dynamic Multi-Disciplinary Team delivering expert neurological rehabilitation to people recovering from stroke, brain injury, spinal injury, brain tumours, and long-term conditions such as multiple sclerosis and Parkinson's. Your actions will directly shape patient journeys and support individuals at crucial moments in their recovery.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK
Main duties of the job
What you'll do
In this fast-paced and rewarding role, you will:
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Process incoming referrals quickly and accurately
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Check that referrals meet service criteria and contain essential information
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Conduct telephone triage and assessments when needed
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Allocate referrals to the right professional and book their assessment without delay
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Manage messages and enquiries, ensuring they reach the correct team member
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Represent the service as the first point of contact with clarity and confidence
Every day, you'll coordinate, communicate, and prioritise referrals and messages to keep the service running smoothly.
Other duties include being the Sentinel Stroke Audit Programme (SSNAP) lead for data entry to a national audit platform at regular deadlines throughout the year.
You will have the opportunity to supervise a band 3 administrator.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us? o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values-- Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence --guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description
Job responsibilities
aTo be the point of contact for CNRT B+H for referrers, professionals and those on the team caseload, dealing proactively with enquiries and escalating any concerns where necessary.
bTo process stroke referrals within the stroke pathway time frames and other referrals in a timely manner, to ensure a prompt response can be actioned by the team.
cTo be proactive in ensuring all of the relevant information is available to the professionals to assist them with their decision making and prioritisation.
Where appropriate, to undertake telephone triage reviews for new referrals to gather information and help determine the appropriate professional and intervention required.
To provide a person-centred approach to ensure all clients and carers views and opinions are considered and all people who make an enquiry are given respect, dignity and understanding.
To use IT systems for example SystmOne for inputting referrals, contacts and to track progress of current cases.
To collate and input client related (or other) data to produce relevant data for statistical analysis and reports using IT packages including Excel and Access.
To undertake surveys or audits as required by the team and to be one of the named SSNAP (National Stroke Survey) audit links.
Person Specification
Qualifications
- GCSE passes at Grade C or above or equivalent experience
- Knowledge of medical terminology
- IT/ Administration Qualification e.g. ECDL
Experience
- Significant experience of working in a health or social care setting.
- Previous administration experience
- Working with multi-disciplinary teams
- Experience of working in a therapy setting as B3
skills and knowledge
- Knowledge of social care & health systems, processes and pathways
- Knowledge and use of recognised IT packages e.g. Microsoft Office, Excel and Access
- Ability to meet conflicting deadlines, prioritise effectively and manage own workload
- Ability to produce letters and reports
- Proven interpersonal skills and appropriate empathetic and tactful manner
- Effective in using multiple database computer systems e.g. SystmOne
- Customer care/reception training
- Self-awareness of own strength and limitations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
CNRT B+H D3 Dyke Building Brighton General Hospital
Elm Grove
Brighton
BN2 3EW
United Kingdom
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/